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Reply
Tourist
Posts: 3

iOS photo share to Instagram story does not allow crop of landscape photo

Steps to replicate

 

Add photo to GoPro app for iOS

Select from Gallery tab

Click Share icon

Click Share

Click Instgram icon

Click Story

 

Expected result

Pinch to zoom to fit landscape photo properly

 

Actual result

Page is unresponsive, unable to pinch to zoom. Swiping to add filters does work

GoPro
Posts: 2,432

Re: iOS photo share to Instagram story does not allow crop of landscape photo

[ Edited ]

Hi @agileshore44201,

Thanks for reaching out and providing the details to replicate the issue with the application. I would like to gather more details that will help us further investigate the problem. Please provide me the following information:

  • Only the photos captured in landscape orientation are affected, is this correct?
  • Was this feature working before? When did it started?
  • Were there any changes (on the applications, iOS, GoPro, etc.) that took place before you noticed the issue?
  • Please provide your iPhone model and the iOS version installed.
  • What's the version of GoPro App installed?
  • What's the version of Instagram installed?

I appreciate your time and patience. Hoping to hear back from you.


Kind Regards,
Ann

Tourist
Posts: 3

Re: iOS photo share to Instagram story does not allow crop of landscape photo

I only tested landscape. Cannot confirm portrait.
I have not seen the feature work as described.
No.
iPhoneX on 12.3.1
5.2.4 (2990)
96.1.0.19.114
GoPro
Posts: 7,532

Re: iOS photo share to Instagram story does not allow crop of landscape photo

Thank you for the update, @agileshore44201. We have passed this along to the team. We will post on this thread once an update. 

Tourist
Posts: 3

Re: iOS photo share to Instagram story does not allow crop of landscape photo

Ok thank you. It's possible it's an enhancement rather than a bug. But in this scenario, a user has to plan to center the recorded video to the contraits of the portrait dimensions while filming in landscape and that cross section is tough; most of the landscape video made for social sharing on IG stories I don't use because I can't pinch to zoom to fit the full video width.