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Reply
Tourist
Posts: 6

Re: iOS 13

I have restarted my iPhone, deleted the camera from WiFi, and still get the same results. The phone recognizes the gopros WiFi but I still get oops that didn’t work. Any other suggestions?
GoPro
Posts: 660

Re: iOS 13

@royalwave36541
What's your phone model / phone OS / GoPro Camera / GoPro App version?
Tourist
Posts: 6

Re: iOS 13

My phone is an iPhone 7
Running iOS 13.1.2
GoPro Hero 3
Firmware version 3.0
iPhone App version 6.1

I have been able to get it to connect after restarting the phone, deleting the app, reloading the app, changing the WiFi name and password, restarting the phone in between.... so I really don’t know what triggered it to work. Now I can control the camera with my iPhone but I’m having difficulty getting the cameras view to display on the phone. it worked once but I haven’t been able to get it to work again. It’s frustrating because everything worked fine before and I didn’t have to jump through all of these hoops to use it.
Tourist
Posts: 1

Re: iOS 13

Still not posible to connect iphone app to my Gopro, when will it get fixed????

Tourist
Posts: 6

Re: iOS 13

At one point in time I was able to set up my camera, control it with my iPhone, get a preview of what I was watching and, as long as I had direct line of sight to the camera without obstructions, paddle my canoe away from the camera about a hundred feet or so without losing connection. I never really tested it to see how far I could actually go. Now I can’t even get the preview and the one time I did it cut out randomly while I was essentially sitting next to it.
Highlighted
Nomad
Posts: 107

Re: iOS 13

[ Edited ]

Funny thing is i tried to connect it to my iPhone X with iOS 13.2 b1 to my GoPro Hero 3+ Black, and is did connect and could change some settings. But after a minute the connection got lost, the iPhone says connected but the GP app can't find it.

 

So did a factory reset, i manual reinstall the latest firmware and wifi settings, after the reinstall of the latast firmware it just works.

So maybe this would work for you as well.

IMG_1182.PNG
Tourist
Posts: 6

Re: iOS 13

I have iphone xs and hero7 black but i cant connect to device. I always having same error “we had trouble connecting your device”

Go pro is garbage!
GoPro
Posts: 3,184

Re: iOS 13

@superapex61756, sorry to hear about the trouble. Have you already gone through the suggested troubleshooting steps?

An update for the GoPro App (v6.1) has been recently released. Please ensure to have the latest version of the app and iOS on your phone installed. Then have your mobile device restarted before attempting to pair the camera with the app again.

 

If the issue persists, there are some troubleshooting suggestions here https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the issue.