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Tourist
Posts: 3

Re: iOS 13

Just updated here, nothing has changed. Hero3+ and iOS 13.1.2. Can connect to the camera network (tick next to it), but the app is still not loading media. Sort it out please!
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Tourist
Posts: 10

Re: iOS 13

Could you please try the following using the 6.1 App?  This is a known Apple issue with iOS 13.  The only way we know of to get rid of this issue is to restart the phone.

 

1. Restart your phone and try to connect again

2. If this does not work, please delete the camera entry and attempt to re-pair the camera.

 

Please let us know if the issue is resolved.

 

Sorry for the inconvenience.

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Tourist
Posts: 4

Re: iOS 13

it works after restarting my iphone. thanks 


@tomp78817 wrote:

Could you please try the following using the 6.1 App?  This is a known Apple issue with iOS 13.  The only way we know of to get rid of this issue is to restart the phone.

 

1. Restart your phone and try to connect again

2. If this does not work, please delete the camera entry and attempt to re-pair the camera.

 

Please let us know if the issue is resolved.

 

Sorry for the inconvenience.



@tomp78817 wrote:

Could you please try the following using the 6.1 App?  This is a known Apple issue with iOS 13.  The only way we know of to get rid of this issue is to restart the phone.

 

1. Restart your phone and try to connect again

2. If this does not work, please delete the camera entry and attempt to re-pair the camera.

 

Please let us know if the issue is resolved.

 

Sorry for the inconvenience.


 

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GoPro
Posts: 20,023

Re: iOS 13

Thanks Everyone for sharing!

 

@noblealp23068

What iPhone are you using?

As shared by other users, see if restarting the phone will sort out the issue.

 

Let us know how it goes.

 

Thanks!

Ej

 

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Hiker
Posts: 9

Re: iOS 13

Ahh, thanks! Restarting my phone fixed the issue. 

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GoPro
Posts: 20,023

Re: iOS 13

Thanks for posting back! @noblealp23068

 

Feel free to post back if anything comes up.

 

Regards,

Ej

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Tourist
Posts: 3

Re: iOS 13

Working after a restart, delete and re-add of camera.
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GoPro
Posts: 20,023

Re: iOS 13

Cool! @robo-amigo

 

Thanks!

Ej