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Tourist
Posts: 4

i have to login over and over. anything i click takes me back to login. no way to save login info.

[ New ]

i saw another post with no resolution. it must be a known issue. i did the help  restart sign in. the uninstall reinstall. sign in over and over w no way to save my email password. eentually the help restart sign in stopped working . anything i click when im on quik goes back to sign in. is there a newer app or have we been left behind because we own hero5black? thank you for your help. :) oh and i discovered i need a label to send this. what is a label?

 


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GoPro
Posts: 14,088

Re: i have to login over and over. anything i click takes me back to login. no way to save login ...

[ New ]

@horsetoothedjac, try to sign in through https://gopro.com/login using a web browser. If the problem only happens through the app, try clearing the cache for the GoPro app in your device's settings under the "Applications" section.

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GoPro
Posts: 14,088

Re: i have to login over and over. anything i click takes me back to login. no way to save login ...

[ New ]

@horsetoothedjac, try to sign in through https://gopro.com/login using a web browser. If the problem only happens through the app, try clearing the cache for the GoPro app in your device's settings under the "Applications" section.