06-01-2017 01:25 AM
06-06-2017 05:55 PM
I left a comment on this thread that might help
1: Make sure you have location information turned on.
2. On Huawei phones, we strongly recommend you turn off the "Wi-Fi+" setting on your Huawei phone before and while you use Capture with your GoPro camera.
My comment on that thread describes in detail why this is needed and also contains a screen shot of how to turn of "Wi-Fi+" on the Huawei phone.
3. Also, verify that you see your GoPro camera as a setting in one of the Wi-Fi networks in your Wi-Fi settings screen. Is should being with something like GPXXXXXX. The Capture app should have successfully configured it....
4. If 1-3 does not help, try doing the following
a. On your phone, go to your Bluetooth settings screen to see if you have a GoPro XXXX paired device and remove it.
b. On your phone, go to your Wi-Fi settings screen and remove the saved Wi-Fi setting for your GoPro Camera. It should begin with something like GP XXXX.
c. In Capture app, remove the GoPro camera from the app
d. On your GoPro camera go to the "Connect" menu, and select "Reset connections"
e. Pair the Capture app to your camera agin.
Once you've done these things, can you reply back and let us know if that helped, or if you are still having issues?
08-11-2017 02:05 AM