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Sightseer
Posts: 1

how to upload videos via the app

[ New ]

I cannot download anything from the camera to the app.  Nothing is uploading automatically and when I try to connect them, the app states that it cannot connect to the camera.  The camera states that it is paired. 


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GoPro
Posts: 25,200

Re: how to upload videos via the app

[ New ]

Hi @stokecity20

 

What phone are you using?

See if resetting the connection will help. Press and hold the image of the camera on the app, delete the entry from your camera history. 
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

Also, please make sure that you are using the latest version of the camera and the app.

 

Thanks!

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 25,200

Re: how to upload videos via the app

[ New ]

Hi @stokecity20

 

What phone are you using?

See if resetting the connection will help. Press and hold the image of the camera on the app, delete the entry from your camera history. 
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

Also, please make sure that you are using the latest version of the camera and the app.

 

Thanks!

Ej