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Sightseer
Posts: 1

ho comprato una gopro max, e quando provo a scaricare i video editati sul mio telefono si blocca app

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buon giorono ho comprato una gopro max qualche giono fa. e sto riscontrando problemi con l'app gopro nel editare e salvare video 360* sul mio dispositivo. qiando ci provo l'app si blocca e si chiude automaticamente.

 

anche col programma per pc ( windows ) non funziona niente anche con l'app dedicata alla gopro max. 

 

come faccioa risolvere il problema ?? ho gia provato a disinstallare e rinstallare le varie applicazioni sia su pc che telefono.


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GoPro
Posts: 13,009

Re: ho comprato una gopro max, e quando provo a scaricare i video editati sul mio telefono si blo...

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@magnum97, Sorry to hear you're having issues with the app. When you get a chance, please check out this article for further reference.

Additionally, the application's performance will also depend on the mobile device's system and power. Please make sure your mobile device, app, and camera are on their current versions. Additionally, there are some troubleshooting suggestions here that will help. 

View solution in original post


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GoPro
Posts: 13,009

Re: ho comprato una gopro max, e quando provo a scaricare i video editati sul mio telefono si blo...

[ New ]

@magnum97, Sorry to hear you're having issues with the app. When you get a chance, please check out this article for further reference.

Additionally, the application's performance will also depend on the mobile device's system and power. Please make sure your mobile device, app, and camera are on their current versions. Additionally, there are some troubleshooting suggestions here that will help. 

GoPro
Posts: 2,599

Re: ho comprato una gopro max, e quando provo a scaricare i video editati sul mio telefono si blocca

[ New ]

What is your device and OS?

Did you check the article shared by @aenriquez it should help you see what kind of device will work best for 360 footage since this kind of footage is quite heavy to handle.

Tourist
Posts: 3

Re: ho comprato una gopro max, e quando provo a scaricare i video editati sul mio telefono si blocca

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Same issue here, I have iphone11x pro with latest software on phone for app and iPhone. App crashes and I can’t connect my new 360 cam.