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Tourist
Posts: 3

hero7 black breaks the connection when loading update

[ New ]

I get connected with my hero7 black, but when I try to load the update the camera breaks the connection. "there was an issue..."

I have tried in two different home wifis and same result. The first update some months ago was successful (same home wifi), but the second brings me gray hair. When I choose "update later", the camera keeps connection and works properly.

GoPro
Posts: 17,489

Re: hero7 black breaks the connection when loading update

[ New ]

Hello @nobleflame55231. Could you be updating through the GoPro App on an Android phone? If so, we recommend doing a manual update instead. The instructions are at https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras , under Manual Update. There is currently an issue with updates via app on an Android device. The issue has already been reported to the team but no updates yet at this time. Let us know if this is not exactly the issue so we can help further. Thanks!