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Reply
Tourist
Posts: 2
Accepted Solution

hero 5 session doesn't wanna to conect to app

hero 5 session doesn't wanna to conect to app. I have 3 of them and one doesn't wann to conest.

???


Accepted Solutions
GoPro
Posts: 7,967

Re: hero 5 session doesn't wanna to conect to app

Hello @sasaw3761

 

Prior to connecting with the app again, please make sure that you forget the GoPro Wi-Fi from your phone's Wi-Fi Settings, and that you delete the GoPro from the list of Bluetooth devices connected to your phone. Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 9,706

Re: hero 5 session doesn't wanna to conect to app

 

Hi @sasaw3761

 

What error message are you getting?

Have you tried resetting the camera?

If using an Android phone, please make sure that you have location services is turned on.

For reference, please check this article Troubleshooting GoPro App Connectivity Issues

 

Thanks!
Ej

Tourist
Posts: 2

Re: hero 5 session doesn't wanna to conect to app

Hi,

 

On ap is check Your conection, camera is waiting.

Yes I have location enabled.

Yes I tried to reset camera, enter again user and pass, restart app, android.

On hero 5 session no option to change freq.

Android tells me that camera is conected and conecton broke after few seconds. Android try to conect again and nothing. Conection issue.

GoPro
Posts: 7,967

Re: hero 5 session doesn't wanna to conect to app

Hello @sasaw3761

 

Prior to connecting with the app again, please make sure that you forget the GoPro Wi-Fi from your phone's Wi-Fi Settings, and that you delete the GoPro from the list of Bluetooth devices connected to your phone. Let us know how it goes. 

 

Thanks, 
Marius