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Tourist
Posts: 4

hero 4 connected but i can't control

[ New ]

I haven't used my GoPro in a while, and yesterday decided I would like to charge the battery and get ready for Christmas videos.  Once it was charged I tried to control it from the same phone I've always used, but it was acting like it couldn't connect to the camera.  After much frustration I reset the camera and the wifi.  I deleted the camera from my app and forgot both the wifi and bluetooth connections.  I even manually updated the camera.  I still have the same situation that I started with...  File_002.jpeg

The camera's wifi is on.

File_000.png

The camera says it's connected..

File_001.png

but when I try to control the camera it tells me to make sure the wifi is on..

 

I'm out of ideas, and would appreciate any help.

GoPro
Posts: 27,179

Re: hero 4 connected but i can't control

[ New ]

Hi @brittio

 

What phone are you using?

Do you have the latest version of the app?

You may also check Troubleshooting GoPro App Connectivity Issues

To help isolate the issue, try pairing the camera with another phone.

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

Thanks!

Ej

Tourist
Posts: 4

Re: hero 4 connected but i can't control

[ New ]

I'm using an iPhone 8 software version 14.2 and running GoPro App version 7.3(4421).  I went through the connectivity troubleshooting and there is still no change.  I will try a different phone later when I can use my wife's iPhone.

Tourist
Posts: 4

Re: hero 4 connected but i can't control

[ New ]

Ok.  I was able to borrow a coworkers iPhone 11 running software version 14.2.  I get the exact same results.  The phone connects to the GoPro, but will not control it.

Tourist
Posts: 4

Re: hero 4 connected but i can't control

[ New ]

PROBLEM SOLVED! I called custom support and they had me uninstall/reinstall the app then repair.  Everything is working as it should now.  Thanks.

GoPro
Posts: 27,179

Re: hero 4 connected but i can't control

[ New ]

Thanks for the update! @brittio

Glad that it is now working.

Just a heads up uninstalling the app will delete all the files within the app.

Make sure to save a copy on your phone before uninstalling the app.

 

Regards,

Ej