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Sightseer
Posts: 1
Accepted Solution

hang, hang during saving pictures and videos

[ Edited ]

My HERO5 hangs frequently after taking pictures and everytimes after taking video, it seems that it hangs during the saving process, may be this is a reason my original SD Card had been killed.

 

How can I fix it?


Accepted Solutions
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Explorer
Posts: 12,961

Re: hang, hang during saving pictures and videos

There is a delay after taking a picture or stopping a recording so it's hard to tell from your description if it is normal behavior or not.

Your options are pretty much this:

Be sure to use one of these SD cards
https://gopro.com/help/articles/block/microSD-Card-Considerations

Perform a FULL (not quick) format of your card in your computer

Test a second card from the list to see if the behavior is the same

Perform a manual update.
Hero5 Black https://gopro.com/update/hero5
Hero5 Session https://gopro.com/update/hero5_session

Record a video of the issue and post here so we can determine if it's normal behavior or not.

Contact the GoPro Support Team https://gopro.com/help/ContactUs

View solution in original post


All Replies
Highlighted
Explorer
Posts: 12,961

Re: hang, hang during saving pictures and videos

There is a delay after taking a picture or stopping a recording so it's hard to tell from your description if it is normal behavior or not.

Your options are pretty much this:

Be sure to use one of these SD cards
https://gopro.com/help/articles/block/microSD-Card-Considerations

Perform a FULL (not quick) format of your card in your computer

Test a second card from the list to see if the behavior is the same

Perform a manual update.
Hero5 Black https://gopro.com/update/hero5
Hero5 Session https://gopro.com/update/hero5_session

Record a video of the issue and post here so we can determine if it's normal behavior or not.

Contact the GoPro Support Team https://gopro.com/help/ContactUs