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%3CLINGO-SUB%20id%3D%22lingo-sub-224380%22%20slang%3D%22en-US%22%3Ehang%2C%20hang%20during%20saving%20pictures%20and%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-224380%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20HERO5%20hangs%20frequently%20after%20taking%20pictures%20and%20everytimes%20after%20taking%20video%2C%20it%20seems%20that%20it%20hangs%20during%20the%20saving%20process%2C%20may%20be%20this%20is%20a%20reason%20my%20original%20SD%20Card%20had%20been%20killed.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20can%20I%20fix%20it%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-224380%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-224456%22%20slang%3D%22en-US%22%3ERe%3A%20hang%2C%20hang%20during%20saving%20pictures%20and%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-224456%22%20slang%3D%22en-US%22%3EThere%20is%20a%20delay%20after%20taking%20a%20picture%20or%20stopping%20a%20recording%20so%20it's%20hard%20to%20tell%20from%20your%20description%20if%20it%20is%20normal%20behavior%20or%20not.%3CBR%20%2F%3E%3CBR%20%2F%3EYour%20options%20are%20pretty%20much%20this%3A%3CBR%20%2F%3E%3CBR%20%2F%3EBe%20sure%20to%20use%20one%20of%20these%20SD%20cards%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EPerform%20a%20FULL%20(not%20quick)%20format%20of%20your%20card%20in%20your%20computer%3CBR%20%2F%3E%3CBR%20%2F%3ETest%20a%20second%20card%20from%20the%20list%20to%20see%20if%20the%20behavior%20is%20the%20same%3CBR%20%2F%3E%3CBR%20%2F%3EPerform%20a%20manual%20update.%3CBR%20%2F%3EHero5%20Black%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%3C%2FA%3E%3CBR%20%2F%3EHero5%20Session%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5_session%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5_session%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3ERecord%20a%20video%20of%20the%20issue%20and%20post%20here%20so%20we%20can%20determine%20if%20it's%20normal%20behavior%20or%20not.%3CBR%20%2F%3E%3CBR%20%2F%3EContact%20the%20GoPro%20Support%20Team%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

hang, hang during saving pictures and videos

[ Edited ]

My HERO5 hangs frequently after taking pictures and everytimes after taking video, it seems that it hangs during the saving process, may be this is a reason my original SD Card had been killed.

 

How can I fix it?


Accepted Solutions
Explorer
Posts: 12,070

Re: hang, hang during saving pictures and videos

There is a delay after taking a picture or stopping a recording so it's hard to tell from your description if it is normal behavior or not.

Your options are pretty much this:

Be sure to use one of these SD cards
https://gopro.com/help/articles/block/microSD-Card-Considerations

Perform a FULL (not quick) format of your card in your computer

Test a second card from the list to see if the behavior is the same

Perform a manual update.
Hero5 Black https://gopro.com/update/hero5
Hero5 Session https://gopro.com/update/hero5_session

Record a video of the issue and post here so we can determine if it's normal behavior or not.

Contact the GoPro Support Team https://gopro.com/help/ContactUs

View solution in original post


All Replies
Explorer
Posts: 12,070

Re: hang, hang during saving pictures and videos

There is a delay after taking a picture or stopping a recording so it's hard to tell from your description if it is normal behavior or not.

Your options are pretty much this:

Be sure to use one of these SD cards
https://gopro.com/help/articles/block/microSD-Card-Considerations

Perform a FULL (not quick) format of your card in your computer

Test a second card from the list to see if the behavior is the same

Perform a manual update.
Hero5 Black https://gopro.com/update/hero5
Hero5 Session https://gopro.com/update/hero5_session

Record a video of the issue and post here so we can determine if it's normal behavior or not.

Contact the GoPro Support Team https://gopro.com/help/ContactUs