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08-15-2018 09:59 PM - edited 08-15-2018 10:01 PM
hang, hang during saving pictures and videos
[ New ]My HERO5 hangs frequently after taking pictures and everytimes after taking video, it seems that it hangs during the saving process, may be this is a reason my original SD Card had been killed.
How can I fix it?
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08-16-2018 01:00 AM
Re: hang, hang during saving pictures and videos
[ New ]
There is a delay after taking a picture or stopping a recording so it's hard to tell from your description if it is normal behavior or not.
Your options are pretty much this:
Be sure to use one of these SD cards
https://gopro.com/help/articles/block/microSD-Card-Considerations
Perform a FULL (not quick) format of your card in your computer
Test a second card from the list to see if the behavior is the same
Perform a manual update.
Hero5 Black https://gopro.com/update/hero5
Hero5 Session https://gopro.com/update/hero5_session
Record a video of the issue and post here so we can determine if it's normal behavior or not.
Contact the GoPro Support Team https://gopro.com/help/ContactUs
Your options are pretty much this:
Be sure to use one of these SD cards
https://gopro.com/help/articles/block/microSD-Card-Considerations
Perform a FULL (not quick) format of your card in your computer
Test a second card from the list to see if the behavior is the same
Perform a manual update.
Hero5 Black https://gopro.com/update/hero5
Hero5 Session https://gopro.com/update/hero5_session
Record a video of the issue and post here so we can determine if it's normal behavior or not.
Contact the GoPro Support Team https://gopro.com/help/ContactUs
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08-16-2018 01:00 AM
Re: hang, hang during saving pictures and videos
[ New ]
There is a delay after taking a picture or stopping a recording so it's hard to tell from your description if it is normal behavior or not.
Your options are pretty much this:
Be sure to use one of these SD cards
https://gopro.com/help/articles/block/microSD-Card-Considerations
Perform a FULL (not quick) format of your card in your computer
Test a second card from the list to see if the behavior is the same
Perform a manual update.
Hero5 Black https://gopro.com/update/hero5
Hero5 Session https://gopro.com/update/hero5_session
Record a video of the issue and post here so we can determine if it's normal behavior or not.
Contact the GoPro Support Team https://gopro.com/help/ContactUs
Your options are pretty much this:
Be sure to use one of these SD cards
https://gopro.com/help/articles/block/microSD-Card-Considerations
Perform a FULL (not quick) format of your card in your computer
Test a second card from the list to see if the behavior is the same
Perform a manual update.
Hero5 Black https://gopro.com/update/hero5
Hero5 Session https://gopro.com/update/hero5_session
Record a video of the issue and post here so we can determine if it's normal behavior or not.
Contact the GoPro Support Team https://gopro.com/help/ContactUs