06-11-2019 06:05 AM
i am on the free trial of go pro plus and not happy with it so far. i have fairly quick internet service and to uplaod a 17 min video it is over 2hrs and thats if it even if it works. i have tried now about 10 times just to upload one video and after waiting for the upload to complete i get a pop up that something went wrong try again or go pro has signed me off the website and video did not upload. its not just the upload from a desktop to the cloud i have issues with the app as well it will take hours of trying to upload even a short video then something goes wrong or it signs me out. what is goin on or what am i doing wrong.
06-11-2019 11:30 AM
The amount of time necessary to upload your footage is dependent on a number of factors, namely your network speed and amount of content. Uploading large size of contents may take time to complete. I would recommend when uploading files bigger than 4GB to try to use a wired connection. The upload speed and whether or not that file will upload will be based off of your network.
If you've setup Auto Upload on your HERO5 Session and newer (except Fusion), you can connect your camera to a wall charger with an output of 5V 2A (5V 1A minimum). When the battery is charged, the automatic upload to the cloud will begin.
06-12-2019 12:50 AM
Clearly the time taken to upload is effected by many factors, not least network bandwidth, but still the inordinate amount of time the mobile app is taking to upload from my iPad is not good. Over the same connection I am using to try and upload to GoPro Plus, I have uploaded several large MySQL databases (around 2.4Gb) to a work server in a timely manor and without trouble.