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Sightseer
Posts: 1

gopro will not connect to my phone

[ New ]
my go pro hero 3 white will not connect/ work with the gopro app

Accepted Solutions
GoPro
Posts: 21,087

Re: gopro will not connect to my phone

[ New ]

Hello, @truls. Are you getting any error message? Make sure that your phone is updated to the latest OS and that you have the latest version of the GoPro App installed. After the updates, restart your phone, clear cache (cache only, not data) on the app settings if accessible, and try pairing with the camera again.

 

If the issue persists, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. Then re-pair.

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All Replies
GoPro
Posts: 21,087

Re: gopro will not connect to my phone

[ New ]

Hello, @truls. Are you getting any error message? Make sure that your phone is updated to the latest OS and that you have the latest version of the GoPro App installed. After the updates, restart your phone, clear cache (cache only, not data) on the app settings if accessible, and try pairing with the camera again.

 

If the issue persists, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. Then re-pair.