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Tourist
Posts: 5
Accepted Solution

gopro plus cloud

bonjour,

 

je me suis abonné à gopro plus.Depuis l'application android gopro et  ma gopro branché et chargé à plus de 70% à la prise murale et appairé il m'est impossible de me connecter au cloud , j'arrive toujours à la page pour m'abonner, si je clic sur C'EST PARTI le message suivant s'affiche :erreur lors de la récupération des informations depuis le serveur (DF-DFERH-01)

Screenshot_20190505_173253_com.gopro.smarty.jpg

Accepted Solutions
Tourist
Posts: 5

Re: gopro plus cloud

hello

 

c'est tout bon .

solution :

1/ annuler l'abonnement

2/ supprimer l'application go pro

3/ créer un nouveau compte, pas la même adresse mail

4/installer l'application go pro

suivre les indications et créer un nouvel abonnement

 

pour moi sa fonctionner

 

View solution in original post


All Replies
GoPro
Posts: 6,392

Re: gopro plus cloud

Hello @sébastieng5. We just tried logging in to a Plus account and it went successfully. Do you have the latest GoPro app installed?  See if you if you are able to access your Plus account through plus.gopro.com . Let us know how it goes. 

 

Tourist
Posts: 5

Re: gopro plus cloud

hello 

 

oui depuis compte plus c'est OK

c'est depuis l'application android que je n'arrive pas à allé dans le cloud.

toutes les mise à jour sont OK. j'ai fait l'essai avec un autre smartphone sans succès.

 

Screenshot_20190505_173238_com.gopro.smarty.jpg
GoPro
Posts: 6,415

Re: gopro plus cloud

Hi @sébastieng5

 

Please try to clear the app's cache .

**No need to include data.

Once, done relaunch the app and try again.

 

Thanks!

Ej

 

 

Tourist
Posts: 5

Re: gopro plus cloud

Désolé ça n'a rien changé.

Le cloud et le média sont inaccessible

Screenshot_20190511_130630_com.gopro.smarty.jpg
GoPro
Posts: 1,167

Re: gopro plus cloud

Hi @sébastieng5,

The screenshot that you provided indicates that there are currently no media in your PLUS cloud storage. By any chance, have you already setup Auto-Upload on your camera?

You can find the step-by-step instructions on how to setup the Auto Upload through here: How to Setup Auto Upload

If in case you run across some issues setting up the Auto Upload, please go through the suggested steps here: Common Auto Upload Issues

Hopefully this helps.

Ann

Tourist
Posts: 5

Re: gopro plus cloud

Hello

J'ai suivi les étapes 

https://gopro.com/help/articles/how_to/How-to-Setup-Auto-Upload

À l'étape 3 je ne peux pas le faire car quand j'appuie sur le nuage j'arrive sur la page d'inscription. Voir photo et pourtant je suis déjà connecté sur gopro plus. 

 

 

 

Screenshot_20190505_173253_com.gopro.smarty.jpg
GoPro
Posts: 1,167

Re: gopro plus cloud

Thanks for the update, @sébastieng5. It seems that GoPro App isn't able to recognize your account as subscribed to PLUS. If you are able to successfully login through gopro.com and access your cloud "My Media" storage (shown below), please try the following steps:

  1. Completely close out GoPro App, then clear the app's cache through your phone settings and reboot your mobile device.
  2. Once rebooted, open GoPro App and tap on Settings.
  3. Scroll down and select Sign In. Log in using your account associated to your PLUS subscription.
  4. If you don't see Sign In, this means that your account is already logged in. Tap on "Account" instead, then select Sign Out.
  5. After you've logged out, scroll down through the Settings menu and select Sign In. **Ensure to log in using your account associated to your PLUS subscription.
  6. Once logged in, try setting up the Auto Upload again following the steps here: How to Setup Auto Upload

 

Hopefully this helps sort out the problem. Let us know how it goes.

Ann