gopro hero 9 black can't connect to iPhone 11 with OS 14.2...I have v01.5 firmware on the camera... [ New ]

[johnbark10]

gopro hero 9 black can't connect to iPhone 11 with OS 14.2...I have v01.5 firmware on the camera...thoughts? 

[aenriquez]

@johnbark10, I have a few troubleshooting suggestions that will help: 

1. Restart your mobile device. 
2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
4. Remove your camera entry from the GoPro App's history. 
   • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
5. Clear the cache for the GoPro app in your device's settings under the "Applications" section. 
6. Kill the app and relaunch it. 
7. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
8. Now, put the camera in pairing mode. 
9. Open the GoPro App on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
   • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
10. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set. 

In addition, there are some troubleshooting steps here that might help.