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Tourist
Posts: 3
Accepted Solution

gopro hero 8 black non si collega al mio Samsung

Il telefono trova la camera e sono riuscito ad aggiornare il firmware all'ultima versione,ho anche cambiato il nome della camera ma non riesco a collegarmi per gestirla o per scaricare i video. Ho provato più volte spegnendo e riaccendendo, cambiando da 2,4GHz a 5 ma niente. Disinstallato e reinstallato l'app ma niente da fare...

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GoPro
Posts: 1,498

Re: gopro hero 8 black non si collega al mio Samsung

@krikos 

 

Please make sure that:
- Your phone is updated to the latest OS version
- You have the latest version of the GoPro App (v6.2)

After you check everything is updated:
- Restart your phone
- Delete the camera entry from GoPro App
- Try pairing with the camera again.

If the issue persists:
- Reset Wi-Fi connection by forgetting GoPro first from the list of WiFi networks on your phone settings
- Then deleting it from the list of Bluetooth devices.

Another thing you can do:
Check through your phone setting to see if you have anything getting in the way of your WiFi. VPN, anti virus, anything that affects your WiFi IP address.

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Highlighted
GoPro
Posts: 1,498

Re: gopro hero 8 black non si collega al mio Samsung

@krikos 

 

Please make sure that:
- Your phone is updated to the latest OS version
- You have the latest version of the GoPro App (v6.2)

After you check everything is updated:
- Restart your phone
- Delete the camera entry from GoPro App
- Try pairing with the camera again.

If the issue persists:
- Reset Wi-Fi connection by forgetting GoPro first from the list of WiFi networks on your phone settings
- Then deleting it from the list of Bluetooth devices.

Another thing you can do:
Check through your phone setting to see if you have anything getting in the way of your WiFi. VPN, anti virus, anything that affects your WiFi IP address.