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Sightseer
Posts: 3

gopro hero 7 black does not pair with one plus 6

Hello guys
I can't connect my hero 7 black with my one plus 6
go pro version n'  01.70

GoPro
Posts: 2,432

Re: gopro hero 7 black does not pair with one plus 6

Hi @giuseppei08050,

Sorry to hear about the trouble. Try changing the Wi-Fi band on your HERO7 Black camera to 2.4GHz and see if that will make any difference.

In addition, there are some troubleshooting suggestions here that will help: Troubleshooting GoPro App Connectivity Issues

Kind Regards,
Ann

Sightseer
Posts: 3

Re: gopro hero 7 black does not pair with one plus 6

I have already tried to switch from 2.4ghz to 5 ghz, as i have tried to find the solution on the forum :(
GoPro
Posts: 7,569

Re: gopro hero 7 black does not pair with one plus 6

Hello @giuseppei08050.

 

If you haven't yet, see if your One Plus 6 has the Smart Network Switch or Intelligent Wi-Fi feature. 

 

Smart Wi-Fi / Wi-Fi+
Similar to Network Rating Provider, some Smart Wi-Fi implementations categorize the Wi-Fi networks broadcast by your GoPro camera as having poor signal. Because of this, certain Smart Wi-Fi features need to be disabled. Follow these instructions to do so:

  1. Disable “Smart Network Switch” or “Auto Network Switch” from the phone’s Wi-Fi settings.
  2. Go to: Wi-Fi Settings > Advanced > Disable “Smart Network Switch” or “Auto Network Switch.”

Let us know how it works out. 

 

Thanks, 
Marius

Sightseer
Posts: 3

Re: gopro hero 7 black does not pair with one plus 6

The wifi settings are ok,
I see the gopro wifi ad my op6 establish a connection with gopro, but after that my gopro app doesn't find any camera's
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GoPro
Posts: 8,942

Re: gopro hero 7 black does not pair with one plus 6

Hi @giuseppei08050

 

Thanks for checking your phone's settings.

To help isolate the issue, would you mind pairing the camera with a different phone?

 

Thanks!

Ej