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Tourist
Posts: 6

gopro hero 6/7 Black mit samsung galaxy s7 verbinden funktioniert bei 5ghz wlan nicht

Hallo

ich habe eine hero 6 und 7 black und möchte diese mit meinem galaxy s7 über die app verbinden.

wenn ich bei der kamera 2,4ghz wlan auswähle funktioniert das verbinden manchmal.

wenn ich 5ghz wlan verwende funktioniert das verbinden garnicht die kamera wird nicht einmal gefunden.

 

was kann ich da machen ?

GoPro
Posts: 8,210

Re: gopro hero 6/7 Black mit samsung galaxy s7 verbinden funktioniert bei 5ghz wlan nicht

Hello @romand2258. See if the steps-to-fix detailed in this article Troubleshooting GoPro App Connectivity Issues will help resolve the issue. Let us know how it works out. 

Tourist
Posts: 6

Re: gopro hero 6/7 Black mit samsung galaxy s7 verbinden funktioniert bei 5ghz wlan nicht

sorry i tried this but it didn't work at all

GoPro
Posts: 10,213

Re: gopro hero 6/7 Black mit samsung galaxy s7 verbinden funktioniert bei 5ghz wlan nicht

Hi @romand2258

 

Please reach out to our Support Team to further check on this. 

They are available by phone or chat through https://gopro.com/help/ContactUs

Let them know of the steps taken so far.

 

Thanks!

Ej

Tourist
Posts: 6

Re: gopro hero 6/7 Black mit samsung galaxy s7 verbinden funktioniert bei 5ghz wlan nicht

ich habe den support kontaktiert aber der konnte mir auch nicht helfen

Highlighted
GoPro
Posts: 8,210

Re: gopro hero 6/7 Black mit samsung galaxy s7 verbinden funktioniert bei 5ghz wlan nicht

Hello @romand2258. From which country was the camera purchased? 

 

Tourist
Posts: 6

Re: gopro hero 6/7 Black mit samsung galaxy s7 verbinden funktioniert bei 5ghz wlan nicht

From Germany
GoPro
Posts: 8,210

Re: gopro hero 6/7 Black mit samsung galaxy s7 verbinden funktioniert bei 5ghz wlan nicht

[ Edited ]

@romand2258 -  There are countries that do not allow devices to emit a 5GHz Wi-Fi band, Germany included, that is why you are not able to see the option for 5GHz under Wi-Fi band. Our team is investigating the matter. We will post about it once we have new information. In the meantime, maximize the use of 2.4 GHz in order to pair your camera with your phone. Thanks!