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Sightseer
Posts: 1
Accepted Solution

gopro app wont connect to internet on my Samsung galaxy s8

The app will allow me to connect to my hero 5 black but when i try to log into gopro plus or try to update my camera it says i am not connected to the internet, even though i am.


Accepted Solutions
GoPro
Posts: 9,584

Re: gopro app wont connect to internet on my Samsung galaxy s8

Hi @moretti494

 

Sorry for any troubles caused.

Please open the link on a computer web browser and run through the manual update on your camera - https://gopro.com/update/.

Once it's fully updated, you should be able to connect to the GoPro app and use it as normal.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 9,584

Re: gopro app wont connect to internet on my Samsung galaxy s8

Hi @moretti494

 

Sorry for any troubles caused.

Please open the link on a computer web browser and run through the manual update on your camera - https://gopro.com/update/.

Once it's fully updated, you should be able to connect to the GoPro app and use it as normal.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

 

Thanks!

Ej