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Sightseer
Posts: 2

gopro app will not work with my galaxy J7 sky pro

[ New ]

I can not get the gopro app to work with my phone, Galaxy J7 Sky Pro,  is it not compatible with the app.

GoPro
Posts: 21,956

Re: gopro app will not work with my galaxy J7 sky pro

[ New ]

Hi @spryflare1537

 

 

Can you help us with the following information: Camera version, GoPro App version, phone and OS version.

Please try to pair with the camera from the mobile device's Wi-Fi manager first, then connect to the camera's Wi-Fi in the GoPro App.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

 

Sightseer
Posts: 2

Re: gopro app will not work with my galaxy J7 sky pro

[ New ]

I can't even find the GoPro app in the plat store on my phone, tried to get it put on my phone from your GoPro web site but won't work.

 

GoPro
Posts: 11,085

Re: gopro app will not work with my galaxy J7 sky pro

[ New ]

@spryflare1537, what's the Android version installed on your phone? The GoPro App is only compatible with Android devices running Android 7.0 or later (Android tablets not supported).

If you have the Android 7 or newer installed, try this link to get the app on your phone: https://play.google.com/store/apps/details?id=com.gopro.smarty&hl=en