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Tourist
Posts: 4

gopro app password

when I try to connect my gopro hero3 to the phone they ask me a password and I don't know which is the password as in the old version I didn't use any password to enter. 

GoPro
Posts: 4,106

Re: gopro app password

Hi @jamilaaa,

 

You just have to reinstall your camera camera's firmware. 

Here's how: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO3-Cameras

 

Please make sure to reformat your SD card first. 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: gopro app password

I did it but I cannot drag the update files in the sd card cause I cannot write on it, I also tried to use a new sd card but it s just the same so I think that the problem is related with the gopro instead of the sd and I don't know how to solve it
GoPro
Posts: 10,603

Re: gopro app password

Hi @jamilaaa

 

For HERO3 cameras, please make sure to copy the update files to the root of the SD card.

Make sure that your SD card adaptor has the write protection switch set to the OFF position before you insert it into the computer.

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

Tourist
Posts: 4

Re: gopro app password

I did it all , when I insert the sd card into the camara and swich it on it doesn't start tp update

GoPro
Posts: 4,106

Re: gopro app password

Hi @jamilaaa,

 

How about this?

 

First try to reformat your SD card. 

Copy the UPDATE folder > Insert the card to your camera and turn it on. 

 

If that won't work. 

 

Reformat your SD card.

Copy the UPDATE files  (Do not include the folder).

Then turn it on. 

 

If issuer persist please contact GoPro Customer Support for assistance. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

 

Tourist
Posts: 4

Re: gopro app password

I ve already called them , they made me do all the process again and they weren't able to solve the problem..so I don't know what else I could try
GoPro
Posts: 4,106

Re: gopro app password

Got it @jamilaaa,

 

Just want to ask if you tried the 2 steps I posted above. 

 

I'll post it again.

 

First try to reformat your SD card. 

Copy the UPDATE folder > Insert the card to your camera and turn it on. 

 

If that won't work. 

 

Reformat your SD card.

Copy the UPDATE files  (Do not include the folder).

Then turn it on. 

 

 

Try to change your SD card as well. 

It might help.

 

-Jay