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Tourist
Posts: 2

gopro app error

[ New ]

edited a timewarp video(4k,wide) in gopro app and saved it to app. While saving media to phone from app it shows this error message"there was a problem preparing your edit". 

GoPro
Posts: 25,238

Re: gopro app error

[ New ]

Hi @activepeak8113

 

What phone are you using?

Do you have the latest version of the GoPro app?

Also, please ensure that your phone still has enough memory/storage.

Let us know how it goes.

 

Thanks!

Ej

 

Highlighted
Tourist
Posts: 2

Re: gopro app error

[ New ]
hi,
my phone is samsung galaxy m30(6,64gb). I have enough space on my phone . I use latest version of the gopro app.
Now coming to the video I edited: It was a timewarp(4k,wide angle,13s duration). While editing I kept the frame as it is (16:9), I added music to the video, added a text intro and gopro label before and after video respectively, also used a single filter. thats it. While trying to save from app to phone it shows this error.
GoPro
Posts: 25,238

Re: gopro app error

[ New ]

Hi @activepeak8113

 

Kindly check if your phone is compatible with the Gopro app.

  • Android devices running Android 7.0 or later with hardware support for OpenGL ES 3.1(Tablets are not supported)

See https://community.gopro.com/t5/en/GoPro-Mobile-Apps-Compatibility/ta-p/394353 for reference.

 

You may also test the files with another phone to help isolate the issue further.

 

 

Thanks!

Ej