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Sightseer
Posts: 1

gopro app does not shown all pics and vids on android

Hello,

 

I dont understand why I can't view my photos en clips on the gopro app on my Samsung S8. When I connect them with the wifi I see maybe 70% of the pictures I took, the other pictures are just  black. On the gopro4 itself I can watch hem perfectly, but not on the app on my phone. Does anybody else have this problem? 

GoPro
Posts: 8,294

Re: gopro app does not shown all pics and vids on android

Hello @radouanb5

 

Would you know what resolution setting those photos/clips are in? We are trying to determine if there is a common setting for those photos/videos that appear as black. Have you tried viewing the files on a computer? Are they accessible through other media player? Also, do you have the latest version of the GoPro App on your Samsung phone? Let us know how it is upon checking on these items. 

 

Thanks, 
Marius

Sightseer
Posts: 1

Re: gopro app does not shown all pics and vids on android

I have the same prob. When i took out mini sd card out and try @ pc its fine. But gopro aplication it is in black.i uninstall the aplication ... install back to get the latest version. It did not work. We need help
Explorer
Posts: 12,208

Re: gopro app does not shown all pics and vids on android

What resolution/Frame rate are the videos and was Protune ON or OFF?
Also. @omert17 what mobile device and OS version are you using?