05-09-2018 04:35 AM
I dont understand why I can't view my photos en clips on the gopro app on my Samsung S8. When I connect them with the wifi I see maybe 70% of the pictures I took, the other pictures are just black. On the gopro4 itself I can watch hem perfectly, but not on the app on my phone. Does anybody else have this problem?
05-09-2018 11:31 AM
Would you know what resolution setting those photos/clips are in? We are trying to determine if there is a common setting for those photos/videos that appear as black. Have you tried viewing the files on a computer? Are they accessible through other media player? Also, do you have the latest version of the GoPro App on your Samsung phone? Let us know how it is upon checking on these items.
08-27-2018 03:26 AM