Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-110248%22%20slang%3D%22en-US%22%3Egopro%20app%20and%20huawei%20mate%2010%20pro%20don't%20connect%20and%20ond%20the%20phone%20I%20can't%20even%20choose%20a%20Kamera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-110248%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20the%20gopro%20app%20doesnt%20show%20the%20cameras%20to%20connect%20with%20and%20a%20connection%20ins't%20possible.%20Do%20you%20know%20why%3F%20On%20a%20Samsung%20Galaxy%208%2B%20it%20worked%20perfectly!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-110248%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-110581%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20app%20and%20huawei%20mate%2010%20pro%20don't%20connect%20and%20ond%20the%20phone%20I%20can't%20even%20choose%20a%20Kamera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-110581%22%20slang%3D%22en-US%22%3EHello%20I%20am%20the%20same%20phone%20and%20the%20same%20problem.%3CBR%20%2F%3Egopro%20support%20could%20you%20help%20us%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-111013%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20app%20and%20huawei%20mate%2010%20pro%20don't%20connect%20and%20ond%20the%20phone%20I%20can't%20even%20choose%20a%20Kamera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-111013%22%20slang%3D%22en-US%22%3E%3CP%3Every%20anoying%20that%20I%20can't%20use%20it%20to%20work%20with%20the%20Hero%206!%20Please%20solve%20th%20problem!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-146829%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20app%20and%20huawei%20mate%2010%20pro%20don't%20connect%20and%20ond%20the%20phone%20I%20can't%20even%20choose%20a%20Kamera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-146829%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EProblem%20solving%20for%20the%20following%20problem%3AThe%20camera%20can%20not%20be%20selectedGo%20to%20settings%20on%20your%20Mate%2010%20Pro.%20Select%20Smart%20Support-%26gt%3B%20System%20Navigation-%26gt%3B%20Navigation%20Bar%20and%20activate%20the%20slider%20under%20the%20title%20Navigation%20Bar.Now%20you%20have%20the%20option%20to%20hide%20the%20system%20navigation%20bar.%20%3CSPAN%3EDo%20this%20while%20you're%20in%20the%20camera%20selection%20menu%20of%20the%20Gopro%20app.%3C%2FSPAN%3E%20Now%20you%20should%20see%20all%20the%20cameras.Maybe%2C%20I%20suspect%2C%20the%20deactivation%20of%20full-screen%20mode%20under%20the%20appsettings%20help.DANGER%3AIt%20does%20not%20fix%20the%20other%20connection%20problems.%20%3CSPAN%3EThe%20Gopro%20Hero%206%20Black%20is%20at%20least%20for%20me%20only%20via%20wlan%202.4GHz%20to%20connect%3B)%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-214116%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20app%20and%20huawei%20mate%2010%20pro%20don't%20connect%20and%20ond%20the%20phone%20I%20can't%20even%20choose%20a%20Kamera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-214116%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20can%20pobably%20fix%26nbsp%3Bour%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fmedium.com%2F%40konrad_it%2Fhow-to-use-gopro-fusion-on-an-unsupported-device-7372875f8559%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmedium.com%2F%40konrad_it%2Fhow-to-use-gopro-fusion-on-an-unsupported-device-7372875f8559%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIm%20going%20to%20try%20it%20and%20I%20will%20send%20info%2C%20if%20is%20it%20working%20%3A)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20mate%2010%20pro%20too%20and%20I%20was%20f..ing%20angry%20when%20i%20try%20o%20connect%20most%20powerfull%20phone%20with%20this%20cam%20and%20it%20desnt%20worked%20...%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-214189%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20app%20and%20huawei%20mate%2010%20pro%20don't%20connect%20and%20ond%20the%20phone%20I%20can't%20even%20choose%20a%20Kamera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-214189%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20tried%20link%20with%20tutorial...%20gopro%20is%20now%20connected%20to%20my%20mate%2010%20pro%2C%20but%20connection%20is%20not%20working.%20I%20will%20probably%20wait%20for%20lazy%20gopro%20team...%3C%2FP%3E%3CP%3Eoh%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-214226%22%20slang%3D%22en-US%22%3ERe%3A%20gopro%20app%20and%20huawei%20mate%2010%20pro%20don't%20connect%20and%20ond%20the%20phone%20I%20can't%20even%20choose%20a%20Kamera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-214226%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F69154%22%3E%40bluebeach26034%3C%2Fa%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECan%20you%20please%20provide%20more%20details%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe'll%20try%20to%20check%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAnd%20when%20you%20say%20connection%20is%20not%20working%20what%20exactly%20is%20happening%20or%20what%20are%20you%20trying%20to%20do%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

gopro app and huawei mate 10 pro don't connect and ond the phone I can't even choose a Kamera

Hi, the gopro app doesnt show the cameras to connect with and a connection ins't possible. Do you know why? On a Samsung Galaxy 8+ it worked perfectly!

 

Screenshot_20171229-135018.png
Sightseer
Posts: 1

Re: gopro app and huawei mate 10 pro don't connect and ond the phone I can't even choose a Kamera

Hello I am the same phone and the same problem.
gopro support could you help us?
Tourist
Posts: 2

Re: gopro app and huawei mate 10 pro don't connect and ond the phone I can't even choose a Kamera

very anoying that I can't use it to work with the Hero 6! Please solve th problem!

 

Tourist
Posts: 3

Re: gopro app and huawei mate 10 pro don't connect and ond the phone I can't even choose a Kamera

 

Problem solving for the following problem:

The camera can not be selected

Go to settings on your Mate 10 Pro. Select Smart Support-> System Navigation-> Navigation Bar and activate the slider under the title Navigation Bar.

Now you have the option to hide the system navigation bar. Do this while you're in the camera selection menu of the Gopro app. Now you should see all the cameras.

Maybe, I suspect, the deactivation of full-screen mode under the appsettings help.

DANGER:
It does not fix the other connection problems. The Gopro Hero 6 Black is at least for me only via wlan 2.4GHz to connect;)

 

Sightseer
Posts: 2

Re: gopro app and huawei mate 10 pro don't connect and ond the phone I can't even choose a Kamera

This can pobably fix our problem.

 

https://medium.com/@konrad_it/how-to-use-gopro-fusion-on-an-unsupported-device-7372875f8559

 

Im going to try it and I will send info, if is it working :)

 

I have mate 10 pro too and I was f..ing angry when i try o connect most powerfull phone with this cam and it desnt worked ... 

Highlighted
Sightseer
Posts: 2

Re: gopro app and huawei mate 10 pro don't connect and ond the phone I can't even choose a Kamera

I just tried link with tutorial... gopro is now connected to my mate 10 pro, but connection is not working. I will probably wait for lazy gopro team...

oh 

GoPro
Posts: 3,753

Re: gopro app and huawei mate 10 pro don't connect and ond the phone I can't even choose a Kamera

 

Hi @bluebeach26034

 

Can you please provide more details? 

We'll try to check that. 

 

And when you say connection is not working what exactly is happening or what are you trying to do?

 

Thanks,

-Jay