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Tourist
Posts: 3

gopro 7 black no podemos conectarnos a tu gopro.

[ New ]

Esto ya es bastante frustrante, es imposible contactar con el servicio técnico. Solo consigo horas y horas de espera en el chat para que nunca suceda nada. 

 

Es imposible  conectar la cámara, he probado con distintos dispositivos. 

 

A restaurar los factores de fabrica, probe a conectarla a traves del bluetooth y me informa que el pin no es correcto. 

 

La verdad que em arrepiento bastante de adquirir este producto, todo han sido problemas, desde la grabación a 4k que la cámara se queda congelada, el sobrecalentamiento, y ahora esto de la conexión....

 

el firmware de la camara es el 01.90. 

 

 

lolo.jpg

Accepted Solutions
GoPro
Posts: 3,036

Re: gopro 7 black no podemos conectarnos a tu gopro.

[ New ]
Hi,

Also make sure to update the firmware of your camera:
https://gopro.com/en/us/update/hero9-black
1.22 is the latest update.

If you're on Android, know that it's known that it's a bit challenging for connectivity...
One thing you can also try to connect:
- In the screen to enable the preview
- send app to background and manually connect to the camera from their phone’s WiFi settings
- you can find the password by putting the camera in Pairing mode , then hitting the Info button on camera

View solution in original post


All Replies
GoPro
Posts: 19,815

Re: gopro 7 black no podemos conectarnos a tu gopro.

[ New ]

Hello, @zetilla. Which phone are you using and which OS is it running on? Do you have the latest version of the GoPro App installed? 

 

If you haven't yet, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. Reset camera to factory settings, then re-pair. 

 

 

Tourist
Posts: 3

Re: gopro 7 black no podemos conectarnos a tu gopro.

[ New ]

Gracias por contestar, lo he probado, y sigue sin funcionar. :(

GoPro
Posts: 27,171

Re: gopro 7 black no podemos conectarnos a tu gopro.

[ New ]

Hi @zetilla

 

Have you tried changing the Wi-Fi Band?

Check out https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

Can you help us with the following information:  GoPro App version, phone and OS version.

 

To help isolate the issue, try pairing the camera with another phone.

See if the same happens.


Thanks!

Ej

Tourist
Posts: 3

Re: gopro 7 black no podemos conectarnos a tu gopro.

[ New ]

Saludos, despúes de probar todas las opciones, no dí con una solución. quite la batería y dejé la cámara sin batería casi por dos días. 

 

Al conectar de nuevo la batería me pidio que configurara de nuevo la hora. Probé a conectar y funciono. 

 

thx

GoPro
Posts: 3,036

Re: gopro 7 black no podemos conectarnos a tu gopro.

[ New ]
Hi,

Also make sure to update the firmware of your camera:
https://gopro.com/en/us/update/hero9-black
1.22 is the latest update.

If you're on Android, know that it's known that it's a bit challenging for connectivity...
One thing you can also try to connect:
- In the screen to enable the preview
- send app to background and manually connect to the camera from their phone’s WiFi settings
- you can find the password by putting the camera in Pairing mode , then hitting the Info button on camera