07-16-2020 11:27 AM
Hello @carpychannon. Sorry to hear about the trouble. Run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed.
Also, make sure that the minimum system requirements for GoPro Player were met.
If the issue persists, we'd like to gather a few more details to help isolate the issue. Could you please tell us your workflow and the error message (if any)?
You may also share with us a screenshot or recording showing the issue so we can look further into the details.