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Sightseer
Posts: 2

go pro app problems

[ New ]
I have a Go Pro 4 Session and until some time ago I used the Capture app from my mobile to tweak settings etc.  Now that Capture is no longer used (it was giving me loading errors and I decided to uninstall it) and there is the new Go Pro appm when I tried to download it on my (old) Samsung Duos SM-G7102 (running android version 4.4.2) it is telling me that this app is not compatible with my device.  I admit my device is old but I am not the type of person to change my mobile every time a new model comes out, I have better use for my money.
 
So now I'm left with a fantastic camera which I cannot configure due to incompatible software with my device.  The Capture app was awesome and never had problems with it.
 
At least is there some app that I can use on Windows based pc that allows me to configure my camera settings when connected to it?  the only thing I can do when I connect the camera to the pc is to download the movies and view them through the Go Pro Studio application.
 

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GoPro
Posts: 25,039

Re: go pro app problems

[ New ]

 

Hi @cachs005

 

Have you tried checking if there is a software update available for your phone?

 

For reference you may also check: https://gopro.com/help/articles/block/GoPro-Mobile-Apps-Compatibility

 

Thanks!

Ej

 

 

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GoPro
Posts: 18,667

Re: go pro app problems

[ New ]

Hello @cachs005

 

Which settings were you trying to get to?  Sorry to hear about the trouble. It would be great to have an application on the PC that could allow navigation through and changes in camera settings, but this is not something available at this time. The only desktop application that we have now is Quik for desktop which allows viewing and editing GoPro media. 

 

You might want to submit a feedback, recommendation or suggestion to the team about this through https://gopro.com/feedback

 

Thanks, 
Marius

 

 

Sightseer
Posts: 2

Re: go pro app problems

[ New ]
Just general settings... session doesn't have a user friendly display. Capture used to be user friendly and easy. Could even extract 5, 10 or 15 second snap of a video. I mainly use the camera daily while i am riding the bike and 15 second extracts were great
GoPro
Posts: 25,039

Re: go pro app problems

[ New ]

 

Hi @cachs005

 

Have you tried checking if there is a software update available for your phone?

 

For reference you may also check: https://gopro.com/help/articles/block/GoPro-Mobile-Apps-Compatibility

 

Thanks!

Ej