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Reply
Tourist
Posts: 4

go pro app for android is super buggy and not easy use

on the last update the quik app seems to be usless on my Note 9 phone (not a low end phone model).  video playback is fine when viewing in the gallery but once in the quik app its a jittery mess.  Also I highlight my videos before I import but quik doesnt pick it up even when  I try to force it to in the trim edit.  This is using my gopro 7 footage ay 4k x 60.  I used the same settings in March while sking in the Tetons and the old version did not give me fits like this.  I was able to produce a very nice video 

GoPro
Posts: 10,254

Re: go pro app for android is super buggy and not easy use

Hi @jrohner78

 

Sorry for any troubles caused.

Please go over the steps on Quik for mobile Crashes

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs    

 

Thanks!
Ej

Tourist
Posts: 4

Re: go pro app for android is super buggy and not easy use

I've done all those steps and it does nothing to fix it
GoPro
Posts: 10,254

Re: go pro app for android is super buggy and not easy use

Thanks for trying @jrohner78

Please reach out to our Support Team to move forward with your concern.

 

Regards,

Ej

 

Tourist
Posts: 4

Re: go pro app for android is super buggy and not easy use

I did got the same reply pretty much. So got another app to handle video Creation.. FYI with others entering the action camera market your software has to stand heads and shoulders above the rest... The flops I've accounted on the mobile apps, cause they keep changing, has me considering another brand next go round. It doesn't make sense how new app "upgrades" can make things even worse than they were before.