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Tourist
Posts: 4

¿ es incompatible la app ios con la gopro hero 3?

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Debido a que no puedo previsualizar el contenido de mi gopro hero 3 con la app de gopro para iOS, he decidido desintalar la app en mi iphone porque no se si debido a la camara que tengo ya no hay compatibilidad ya que en repetidas ocasiones persiste el mismo problema, cuando abro la app no puedo ni previsualizar el contenido en mi iphone, ni controlar la camara desde mi telefono, no se si es debido a lo antigua que es la camara. ¿ alguien puede comentarme algo? Gracias

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GoPro
Posts: 12,643

Re: ¿ es incompatible la app ios con la gopro hero 3?

[ New ]

@plimplam, thanks for the info. Are you trying to view the preview while recording? Live Preview should be supported in most video resolutions on HERO3/HERO3+ camera. However, as the GoPro App continues to be updated and evolve, some resolutions may no longer support Live Preview. 

If the issue is with the live preview not starting at all, there are some troubleshooting suggestions here Live Preview Never Starts in GoPro App that will help.

If the issue persists, could you please share with us a screenshot or screen recording showing the problem so we can help look further into the details?

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GoPro
Posts: 24,583

Re: ¿ es incompatible la app ios con la gopro hero 3?

[ New ]

Hello @plimplam

 

What is the model of your phone?

What error message are you getting when trying to access media/control the camera?

It will help if you can share a screenshot.

 

If you have access to another phone, try pairing it with the camera.

This will help isolate the issue further.

 

Thanks!

Ej

Tourist
Posts: 4

Re: ¿ es incompatible la app ios con la gopro hero 3?

[ New ]
iOS 13.5.1
No me aparece ningún mensaje de error en la app gopro, lo que sucede es que cuando conecta via wifi la gopro hero 3 a la app no puedo previsualizar, y no puedo acceder al contenido multimedia que ya existe en la camara. Ya he probado en dos ocasiones a desintalar la app del telefono y reseteé la gopro, pero sigo con el mismo problema
GoPro
Posts: 12,643

Re: ¿ es incompatible la app ios con la gopro hero 3?

[ New ]

@plimplam, thanks for the info. Are you trying to view the preview while recording? Live Preview should be supported in most video resolutions on HERO3/HERO3+ camera. However, as the GoPro App continues to be updated and evolve, some resolutions may no longer support Live Preview. 

If the issue is with the live preview not starting at all, there are some troubleshooting suggestions here Live Preview Never Starts in GoPro App that will help.

If the issue persists, could you please share with us a screenshot or screen recording showing the problem so we can help look further into the details?