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Hiker
Posts: 15

error lets try that again

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Hi guys

 

i have the max

 

my phone has been working fine for rendering clips but now its suddenly through up error message "Lets try that again there was a problem rendering your video"

 

i have loads of storage left on the phone i have uninstalled and reinstalled the app as well any ideas? 

 

I have a huawei p20 pro

 

Kind regards

Ben

GoPro
Posts: 19,611

Re: error lets try that again

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Hello, @clbf. Which version of the app do you have on your Huawei phone? Does it matter which resolution settings the videos were recorded in? 

Hiker
Posts: 15

Re: error lets try that again

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Hi thank you for your response I have version 6.15 (9141)

I have never had any problem with any of the resolutions I have filmed in which is why I am so confused about it all

Kind regards
Ben
Screenshot_20200617_222936_com.gopro.smarty.jpg
GoPro
Posts: 34

Re: error lets try that again

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Hi Ben,

 

I have seen this issue extremely rarely.  Usually if I re-keyframe the video it works.  Can you try that and see if it works? 

 

I'm not able to reproduce it on my end in order to trouble shoot the problem.  Would you mind sharing some details with me?  3K/60, 5.6K/30?  Also did you trim the video?  If you trimmed it did you trim it from the app gallery or from the camera gallery?  Did you save the video as a draft before rendering it?

 

Thanks,

Jason

Hiker
Posts: 15

Re: error lets try that again

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Hi jason

Thank you for replying

I filmed in timewarp 5k 30fps on 30x mode but also now normal videos in 5k 3fps doesn't render either now

Kind regards
Ben
Hiker
Posts: 35

Re: error lets try that again

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Hi, I'm having the exact same issue on a Huawei P30 Pro.

 

I've tried both 5k30 and 3k60 videos, saving/not saving draft beforehand, trimming/not trimming. Even a small video with one keyframe doesn't render. Same error: "Let's try again. There was a problem rendering your video".

 

I've also tried the usual restarting phone, clearing app cache, reinstalling app. No luck.

Tourist
Posts: 3

Re: error lets try that again

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Another one here... Same problem as OP, exactly as described by olmed0

GoPro
Posts: 27,018

Re: error lets try that again

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Hello Everyone!

 

Sorry for any trouble caused.

We'll have this shared with the team.

 

Can you also post your phone and OS version, please? @marty01467

 

Thanks!

Ej

Tourist
Posts: 3

Re: error lets try that again

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Hello @aragon1006 

 

Phone - Huawei P30 Pro (kirin 980) 

OS - Android 10 (10.0.0.195) 

App version -  GoPro 6.15

 

Thanks, 

Marty

GoPro
Posts: 27,018

Re: error lets try that again

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Thanks! @marty01467

 

I was able to replicate this on a Huawei P30.

 

We'll post back once we have an update.

 

Regards,

Ej

Hiker
Posts: 15

Re: error lets try that again

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Thanks @aragon1006 please let us know when the problem has fixed I'm on the latest android on my hauwai p20 Pro and latest gopro app

Kind regards
Ben
GoPro
Posts: 34

Re: error lets try that again

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We have identified the issue and are working on a fix for it.  Should be available in our next release.

 

Cheers,

Jason

GoPro
Posts: 27,018

Re: error lets try that again

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Hello Everyone!

 

We have just released an update for the GoPro App on Android.

This should take care of the error.

 

Let us know how it goes.

 

Thanks!

Ej

GoPro
Posts: 27,018

Re: error lets try that again

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Hello Everyone!
 
We have just released an update for the GoPro App on Android.
This should take care of the error.
 
Let us know how it goes.
 
Thanks!
Ej

Hiker
Posts: 35

Re: error lets try that again

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It does fix it for me, thanks!

Tourist
Posts: 3

Re: error lets try that again

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@aragon1006 appears to be working as intended.
Many thanks,
Marty
GoPro
Posts: 19,611

Re: error lets try that again

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Great to know that, @olmed0 and @marty01467. Thank you for confirming the resolution. The details you provided at the start helped our team get the fix out. Feel free to post back should you have other concerns or questions. Best regards!

Hiker
Posts: 15

Re: error lets try that again

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PERFECT THANK YOU!!!!!! WORKS!!!!
Sightseer
Posts: 1

Re: error lets try that again

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Got my max yesterday. Took it for a spin today morning. Faced this issue and landed up
In this page. Any fix for me?
I'm using redmi note 8 pro with latest GoPro Android app. Android 10 with miui 11
GoPro
Posts: 19,611

Re: error lets try that again

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Hello, @akshayhyanki. Sorry to hear about the trouble. There is still an issue with viewing/rendering MAX footage using Redmi phones. Our team has not received any update from the manufacturer yet. We will continue to update this thread with new information once we have them. Thanks!

Tourist
Posts: 3

Re: error lets try that again

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render still available!!!!! is there any possible way to fix this error, 360 device is useless 

GoPro
Posts: 3,036

Re: error lets try that again

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@lemuel903
Hi, Sorry about that. I've re-read the thread but I didn't find any info regarding your device and OS. Could you share that information?
Tourist
Posts: 3

Re: error lets try that again

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please do some work around on this problem, it seems my go pro 360 is useless , its not worth it to buy if no rendering on mobile phone in 360 mode. please , read a lot about this problem , no solution.....

Phone details: Huawei p30 Lite

6.0 gb RAM

80 gb free space internal memory

101 free space external memory
CPU Hisilicon Kirin 710
resolution 2312 x 1080
Android version 10, emui Version 10.0.0
GPU Mali-G51 MP4

 

tell me if the details is not enough :(

Tourist
Posts: 1

Re: error lets try that again

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I'm getting the render error message on my Samsung s8.  Have a gopro Max.  App was just installed.  Any advice?

GoPro
Posts: 3,036

Re: error lets try that again

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Hi @lemuel903

Sadly Huawei P30 Lite has issues on both Story rendering -> there's a bug open and the team is investigating.
But also it won't render 360 footage has the chipset isn't good enough.

360 SUPPORT
https://community.gopro.com/t5/en/360-Media-Support-in-the-GoPro-App/ta-p/408043

Kirin 980 and newer
Qualcomm Snapdragon 845 and newer
Exynos 9810 and newer
GoPro
Posts: 3,036

Re: error lets try that again

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Hi, @brenth80673

Here's some info about 360 support:
https://community.gopro.com/t5/en/360-Media-Support-in-the-GoPro-App/ta-p/408043

Kirin 980 and newer
Qualcomm Snapdragon 845 and newer
Exynos 9810 and newer