06-17-2020 11:37 AM
i have the max
my phone has been working fine for rendering clips but now its suddenly through up error message "Lets try that again there was a problem rendering your video"
i have loads of storage left on the phone i have uninstalled and reinstalled the app as well any ideas?
I have a huawei p20 pro
06-17-2020 04:00 PM
I have seen this issue extremely rarely. Usually if I re-keyframe the video it works. Can you try that and see if it works?
I'm not able to reproduce it on my end in order to trouble shoot the problem. Would you mind sharing some details with me? 3K/60, 5.6K/30? Also did you trim the video? If you trimmed it did you trim it from the app gallery or from the camera gallery? Did you save the video as a draft before rendering it?
06-18-2020 04:05 PM
Hi, I'm having the exact same issue on a Huawei P30 Pro.
I've tried both 5k30 and 3k60 videos, saving/not saving draft beforehand, trimming/not trimming. Even a small video with one keyframe doesn't render. Same error: "Let's try again. There was a problem rendering your video".
I've also tried the usual restarting phone, clearing app cache, reinstalling app. No luck.