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Tourist
Posts: 3

erro renderização moto g9 plus

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Boa noite,

 

não consigo renderizar vídeo 360 produzido em minha GO PRO MAX. Utilizo o APP QUIK no Celular MOTO G9 PLUS (Android 11). Ao tentar renderizar o vídeo, o APP QUIK apresenta mensagem "Houve um problema ao renderizar o video. Tentar novamente".  Por favor, solicito ajuda para solução do problema.

GoPro
Posts: 32,193

Re: erro renderização moto g9 plus

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Hi @jotapinto

 

What version is the app on?

Can you also check the chipset of your phone?

Please refer to GoPro Quik: 360 Media Support

 

Thanks!

Ej

Tourist
Posts: 3

Re: erro renderização moto g9 plus

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GoPro Quik: Mídia 360 compatível - Hi @aragon1006
My version Quik app is 10.3 (11359).
Don't know about the Chipset my phone. How can I check It? It is a recent Motorola cel phone. Thanks for your help.
GoPro
Posts: 32,193

Re: erro renderização moto g9 plus

[ New ]

Hi @jotapinto

 

This is usually listed on Settings/About Phone.

 

Thanks!

Ej

Tourist
Posts: 3

Re: erro renderização moto g9 plus

[ New ]
Hi @aragon1006 about my celphone: Ram 4 GB; ROM 128 GB. Are those data what you need?
GoPro
Posts: 32,193

Re: erro renderização moto g9 plus

[ New ]

Hi @jotapinto

 

Please refer to: 

 

Android

GoPro MAX and Fusion are compatible with Android devices running Android 8.0, that support OpenGL ES 3.1 or higher. While specific device implementations vary from one manufacturer to another, recommended device chipsets include:

  • Kirin 980 and newer
  • Qualcomm Snapdragon 845 and newer
  • Exynos 9810 and newer

Keep in mind that, particularly on Android, other factors present on the device can affect performance, even when recommended hardware requirements are met.

 

Thanks!

Ej