Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Tourist
Posts: 3

edited videos won't save

Hi,

When i'm trying to edit videos on the gopro app in android, i can't find the SAVE bottom, it looks like this:  WhatsApp Image 2019-11-26 at 13.26.40.jpeg

 

Any help who to save videos? 

 

Thanx. 

 

 

Highlighted
GoPro
Posts: 4,612

Re: edited videos won't save

@redlift31240, thanks for reaching out. What's the phone model used and the mobile OS version? Please ensure to have the latest version of the GoPro App (6.2.2) installed. If you haven't done yet, clear cache on the app (phone) settings (just clear cache and not clear data) and restart your phone.

Highlighted
Tourist
Posts: 3

Re: edited videos won't save

Hi,

thank you for the answer! 

i'm using Huawei P20, EMUI 9.1.0 with android 9.

 

i did cache clean up and still can't save the videos ):

any other suggestion?

Highlighted
GoPro
Posts: 12,851

Re: edited videos won't save

Hi @redlift31240

 

Would you be able to do a test edit using another phone?

 

Thanks!

Ej