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Tourist
Posts: 3

edited videos won't save

[ New ]

Hi,

When i'm trying to edit videos on the gopro app in android, i can't find the SAVE bottom, it looks like this:  WhatsApp Image 2019-11-26 at 13.26.40.jpeg

 

Any help who to save videos? 

 

Thanx. 

 

 

GoPro
Posts: 11,828

Re: edited videos won't save

[ New ]

@redlift31240, thanks for reaching out. What's the phone model used and the mobile OS version? Please ensure to have the latest version of the GoPro App (6.2.2) installed. If you haven't done yet, clear cache on the app (phone) settings (just clear cache and not clear data) and restart your phone.

Tourist
Posts: 3

Re: edited videos won't save

[ New ]

Hi,

thank you for the answer! 

i'm using Huawei P20, EMUI 9.1.0 with android 9.

 

i did cache clean up and still can't save the videos ):

any other suggestion?

GoPro
Posts: 23,212

Re: edited videos won't save

[ New ]

Hi @redlift31240

 

Would you be able to do a test edit using another phone?

 

Thanks!

Ej