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Tourist
Posts: 3
Accepted Solution

download from gopro cam stuck 1%

Hello,

 

I'm using samsung s7. I moved the gopro app to the sdcard.

When i want to dowload pictures or movies from the cam to the app it's stuck at 1%

If i move back the app from the sd to the internal memory it works.

 

Is there a way to make it working from the sdcard

 

 


Accepted Solutions
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GoPro
Posts: 5,840

Re: download from gopro cam stuck 1%

@graytree37348, while moving the application from the internal storage is not available, for Android devices, you can transfer GoPro media that was downloaded using the GoPro App from internal storage to an SD card. The step-by-step instructions can be found here.

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GoPro
Posts: 14,092

Re: download from gopro cam stuck 1%

Hi @graytree37348

 

Thank you for the information.

Moving the app to the external storage of your phone is not something we officially support.

To ensure that the app performs consistently we recommend keeping it on the internal storage.

But I will have this shared to the team in charge.

 

 

Thanks!
Ej

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Tourist
Posts: 3

Re: download from gopro cam stuck 1%

Hi,

 

Internal phone memory could be not enpough to download a full video. So what is the way if downloade on exsternal memory is not supported ?

 

PS : external memory could be quicker than internal one ...

Highlighted
GoPro
Posts: 5,840

Re: download from gopro cam stuck 1%

@graytree37348, while moving the application from the internal storage is not available, for Android devices, you can transfer GoPro media that was downloaded using the GoPro App from internal storage to an SD card. The step-by-step instructions can be found here.

Highlighted
Tourist
Posts: 3

Re: download from gopro cam stuck 1%

It s not solved, it s à workaround which do not make the job. With low smartphone infernal memory it's a mess to downlod vidéo on it. It s really a big problem with big vidéos.