Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 1

don't know why it's not working on my Huawei_Pro40 mobile

[ New ]
My new friends, it's my first time with Go Pro and I've recorded videos, but I don't know why it's not working on my Huawei_Pro40 mobile. So please help me, I searched a lot on the internet to no avail. I've been frustrated for five days trying.
GoPro
Posts: 32,146

Re: don't know why it's not working on my Huawei_Pro40 mobile

[ New ]

Hi @livelydusk1502

 

Are you having issues pairing the camera or downloading the files?

What version is the camera on?

 

If you haven't yet, please check these links:

GoPro Quik: Troubleshoot Connectivity Issues

GoPro Quik: How to Resolve Crashing or Freezing Issues

 

Thanks!

Ej