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Sightseer
Posts: 1
Accepted Solution

device won't pair with app

I need my gopro in one month for a vacation and it will not pair to the app. I'm not sure if there is a hardware problem, but I don't care if I have to restart the entire gopro and lose everything...I just need to get it to work. Please help me! 


Accepted Solutions
GoPro
Posts: 9,012

Re: device won't pair with app

Hi @nicecave73241

 

 

What camera and phone are you using? Have you tried pairing it with a different phone?

Is there an error message?

The steps on Troubleshooting GoPro App Connectivity Issues should help you out.

Also, please make sure that the camera, the phone, and the app are all up to date.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,012

Re: device won't pair with app

Hi @nicecave73241

 

 

What camera and phone are you using? Have you tried pairing it with a different phone?

Is there an error message?

The steps on Troubleshooting GoPro App Connectivity Issues should help you out.

Also, please make sure that the camera, the phone, and the app are all up to date.

 

Thanks!

Ej