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Reply
Sightseer
Posts: 1
Accepted Solution

device does not support download or playback

I have a GoPro Hero. I have a Samsung Galaxy S7. I have the GoPro Capture app. I have set the resolution of the camera down to 700. I am unable to do anything with the videos stored on my GoPro through this method. It says that the device is not able to dowload or playback this type of file. I have to go to the long laborious process of finding the laptop out, firing it up, connecting the the GoPro, uploading files, bla bla bla. 

 

Is this right? surey not. 

What settings should I be using to make this work. I thought it was supposed to be a simple fun gadget and I am not having much fun with it.


Accepted Solutions
GoPro
Posts: 3,924

Re: device does not support download or playback

Hi @scottski,

 

I am sorry to hear you are running into some issues downloading and playing back your content. I can confirm that the S7 I was just using was able to play back and download similar footage! When you say 700 do you mean 720? What frame rate are you using?

 

In this case it would be helpful to see where you are running into the issues with some screenshots! I would also make sure your camera software is up to date, and the SD Card is formatted correctly. Makes sure you are using a recommend Card as well: https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: device does not support download or playback

Hi @scottski,

 

I am sorry to hear you are running into some issues downloading and playing back your content. I can confirm that the S7 I was just using was able to play back and download similar footage! When you say 700 do you mean 720? What frame rate are you using?

 

In this case it would be helpful to see where you are running into the issues with some screenshots! I would also make sure your camera software is up to date, and the SD Card is formatted correctly. Makes sure you are using a recommend Card as well: https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

 

Best,

Ryan