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Sightseer
Posts: 2
Accepted Solution

connessione iPhone 8 - gopro 8

Cioa, ho appena comprato la mia prima Go pro... la 8, e scaricato l'app sul mio iphone 8.Non riesco a connettere e controllare la videcamera!!!

La schermata principale mi dice che la fotocamera è RILEVATA ma quando clicco su " controlla  la tua go pro"  la ricerca mi dice " abbiamo riscontrato dei problemi durante la connesione,,"..sia il telefono che l'app sono aggiornati. 

dove sbaglio? 

grazie a tutti .

 


Accepted Solutions
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GoPro
Posts: 6,097

Re: connessione iPhone 8 - gopro 8

Hi @fabriziov,

 

Make sure that your iPhone is updated. 

Check if you have pending system update. 

 

If your phone is already updated reset your camera's connection settings. 

  1. Swipe down to access the Dashboard.
  2. Tap Preferences > Connections > Reset Connections.
  3. You will now have a new name and password that is created by the camera.

Reset your camera to factory settings.
 

  1. Swipe down to access the Dashboard.
  2. Tap Preferences > Reset > Factory Reset

 

After that delete / unpair your GoPro from the app and from your phone's bluetooth settings. 

 

Pair it again and that should work. 

 

If issue persist please contact GoPro Customer Support.

https://gopro.com/help/ContactUs

 

 

Thanks!

-jay

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: connessione iPhone 8 - gopro 8

Hi @fabriziov,

 

Make sure that your iPhone is updated. 

Check if you have pending system update. 

 

If your phone is already updated reset your camera's connection settings. 

  1. Swipe down to access the Dashboard.
  2. Tap Preferences > Connections > Reset Connections.
  3. You will now have a new name and password that is created by the camera.

Reset your camera to factory settings.
 

  1. Swipe down to access the Dashboard.
  2. Tap Preferences > Reset > Factory Reset

 

After that delete / unpair your GoPro from the app and from your phone's bluetooth settings. 

 

Pair it again and that should work. 

 

If issue persist please contact GoPro Customer Support.

https://gopro.com/help/ContactUs

 

 

Thanks!

-jay

Highlighted
Sightseer
Posts: 2

Re: connessione iPhone 8 - gopro 8

Thank you all solved !!