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Sightseer
Posts: 1

connection Go pro hero 6 avec Huawei Y6

[ New ]

bonjour ,

nous n'arrivons pas à connecter notre camera à l'application go pro sur le Telephone Huawei Y6 .

la recherche se fait , mais pas de connection trouver

merci pour votre aide


Accepted Solutions
GoPro
Posts: 3,163

Re: connection Go pro hero 6 avec Huawei Y6

[ New ]
For connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera. 

Firstly the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth 
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu

Secondly the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- Clear cache from the app: go to settings - apps - GoPro - clear cache
- Kill the app and relaunch

Lastly the camera:
- Turn wifi off and on
- Turn camera off and on

Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon

Also, try manually connecting to the camera's WiFi network.  Send the app to the background and manually connect to the camera from your phone’s WiFi settings. You can find the password by putting the camera in pairing mode, then hitting the Info button on the camera.

View solution in original post


All Replies
Sightseer
Posts: 1

Re: connection Go pro hero 6 avec Huawei Y6

[ New ]
I also can't connect my hero6 black with the app on HUAWEI P30Pro
GoPro
Posts: 3,163

Re: connection Go pro hero 6 avec Huawei Y6

[ New ]
For connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera. 

Firstly the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth 
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu

Secondly the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- Clear cache from the app: go to settings - apps - GoPro - clear cache
- Kill the app and relaunch

Lastly the camera:
- Turn wifi off and on
- Turn camera off and on

Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon

Also, try manually connecting to the camera's WiFi network.  Send the app to the background and manually connect to the camera from your phone’s WiFi settings. You can find the password by putting the camera in pairing mode, then hitting the Info button on the camera.