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Tourist
Posts: 8
Accepted Solution

connect HERO 5 WITH Samsung A50

I can't connect my new Samsung A50 to my Hero5 blk. I've seen messages online were others are having the same problem. Does anyone have a solution please? Gopro can you help - without the app it's not worth owning a Gorpo. I'm seriously considering dropping Gopro for good. The A50 is a new phone.

Frustrated....

Mark 


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GoPro
Posts: 14,193

Re: connect HERO 5 WITH Samsung A50

Hi @foggybluff76556 @marks21835

 

We have members confirming that after the latest Samsung updates, the connection went fine.

Please make sure your phone, your camera and the app are all up to date.

You may also try the steps on https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

 

Thanks!

Ej

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Sightseer
Posts: 1

Re: connect HERO 5 WITH Samsung A50

I have the same problem, do jou have a solution ?
Highlighted
GoPro
Posts: 14,193

Re: connect HERO 5 WITH Samsung A50

Hi @foggybluff76556 @marks21835

 

We have members confirming that after the latest Samsung updates, the connection went fine.

Please make sure your phone, your camera and the app are all up to date.

You may also try the steps on https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

 

Thanks!

Ej