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Tourist
Posts: 1
Accepted Solution

como solicitar un reembolso

Buen dia, el dia de ayer se me realizo cobro de subscripcion a la app de gopro, y yo no necesito esta subscripcion, como puedo solicitar un rembolso.


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GoPro
Posts: 15,312

Re: como solicitar un reembolso

Hello @crocoster. If you are only on your 2nd day of subscription, you may still cancel it as you may still be in the free trial period. Cancelling the subscription will depend on how you subscribed. 

 

If you registered for GoPro Plus on GoPro.com, you can cancel your subscription through your GoPro.com account.

If the customer registered through iTunes or Google Play Store or Amazon, you must cancel your subscription through those channels.

 

Feel free to post back for any concern or questions. 

 

Best regards, 
Marius

 

 

 

View solution in original post


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Highlighted
GoPro
Posts: 15,312

Re: como solicitar un reembolso

Hello @crocoster. If you are only on your 2nd day of subscription, you may still cancel it as you may still be in the free trial period. Cancelling the subscription will depend on how you subscribed. 

 

If you registered for GoPro Plus on GoPro.com, you can cancel your subscription through your GoPro.com account.

If the customer registered through iTunes or Google Play Store or Amazon, you must cancel your subscription through those channels.

 

Feel free to post back for any concern or questions. 

 

Best regards, 
Marius