Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-294071%22%20slang%3D%22en-US%22%3Ecant%20view%20media%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294071%22%20slang%3D%22en-US%22%3E%3CP%3Estill%20cant%20view%20the%20photos%20in%20the%20media%20at%20gopro%20app%20with%20my%20hero%204.%20The%20problem%20has%20been%20exist%20for%202%20years.its%20already%202019%20when%20are%20u%20going%20to%20fix%20the%20problem%3F%20are%20you%20trying%20to%20force%20us%20to%20have%20a%20upgrade%20on%20the%20machine%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-294071%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-294464%22%20slang%3D%22en-US%22%3ERe%3A%20cant%20view%20media%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-294464%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90193%22%20target%3D%22_blank%22%3E%40aaronlo%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20phone%20and%20SD%20card%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3EDoes%20the%20same%20happen%20when%20you%20pair%20it%20with%20a%20different%20mobile%20device%3F%3C%2FP%3E%0A%0A%3CP%3EWhat%20happens%20if%20you%20tap%20on%20the%20MEDIA%20icon%20on%20the%20app%2C%20is%20it%20giving%20you%20an%20error%20message%3F%20Or%20is%20it%20just%20blank%3F%3C%2FP%3E%0A%0A%3CP%3EFor%20reference%2C%20see%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FSupported-Resolutions-for-Copy-and-Share-in-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ESupported%20Resolutions%20for%26nbsp%3BCopy%26nbsp%3Band%26nbsp%3BShare%26nbsp%3Bin%20the%20GoPro%20App%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

cant view media

still cant view the photos in the media at gopro app with my hero 4. The problem has been exist for 2 years.its already 2019 when are u going to fix the problem? are you trying to force us to have a upgrade on the machine?

GoPro
Posts: 8,970

Re: cant view media

 

Hi @aaronlo

 

What phone and SD card are you using?

Does the same happen when you pair it with a different mobile device?

What happens if you tap on the MEDIA icon on the app, is it giving you an error message? Or is it just blank?

For reference, see Supported Resolutions for Copy and Share in the GoPro App

 

 

Thanks!

Ej