Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-57687%22%20slang%3D%22en-US%22%3Ecannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57687%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20an%20Hero%2B%20and%20installed%20the%20last%20GoPro%20App%20on%20my%20Iphone%207.%20It%20works%20fine%20with%20my%20iphone.%3C%2FP%3E%0A%3CP%3EI%20have%20an%20Apple%20watch%202%20and%20try%20to%20use%20the%20app%20on%20it.%3C%2FP%3E%0A%3CP%3EI%20can%20control%20the%20camera%20with%20the%20watch%20(select%20video%2C%20or%20photo)%20but%20when%20I%20want%20to%20see%20a%20preview%20on%20the%20second%20screen%20on%20my%20watch%20I%20cannot%20see%20any%20image%20(just%20a%20blue%20circle...).%3C%2FP%3E%0A%3CP%3EHave%20you%20any%20idea%20of%20the%20problem%20%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-57687%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57733%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57733%22%20slang%3D%22en-US%22%3E%3CP%3EAfter%20the%20latest%20update%20I%20had%20the%20same%20problem.%3C%2FP%3E%3CP%3EI%20have%20an%20iphone%206%20and%20an%20Apple%20Watch%202.%20Both%20could%20control%20and%20preview%20my%20Hero5%20Session.%3C%2FP%3E%3CP%3EAfter%20the%20last%20update%20the%20Apple%20Watch%20could%20control%2Fchange%20the%20shooting%20mode%20but%20when%20I%20tried%20to%20preview%2C%20all%20I%20got%20was%20a%20blue%20circle%20and%20no%20preview.%3C%2FP%3E%3CP%3EI%20removed%20the%20app%20from%20the%20watch%20(%20using%20the%20watch%20app%20on%20the%20phone%20)%20and%20then%20reinstalled%20the%20Gopro%20app%20onto%20the%20watch.%20This%20sorted%20the%20issue%20and%20preview%20now%20shows%20on%20the%20watch.%3C%2FP%3E%3CP%3EYour%20experience%20may%20differ%20as%20you%20have%20a%20Hero%2B%20and%20I%20have%20a%20Session%205%20but%20it%20worked%20for%20me.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57744%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57744%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20your%20answer.%3C%2FP%3E%3CP%3EI%20tried%20your%20suggestion%20%3A%26nbsp%3B%20desinstallation%20and%20reinstallation%20of%20the%20app%2C%20but%20the%20problem%20is%20still%20remaining.%20When%20I%20am%20on%20the%20%22Frame%20shot%22%20screen%20on%20the%20watch%20I%20still%20only%20have%20a%20flashing%20blue%20circle%20and%20the%20preview%20dosen't%20start...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20watch%20OS%20version%20is%203.2.3%20and%20iOS%2010.3.3%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57774%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57774%22%20slang%3D%22en-US%22%3E%3CP%3EUpdate%3C%2FP%3E%3CP%3EAfter%20an%20initial%20successful%20reinstall%20and%20preview%20working%2C%20subsequent%20testing%20has%20thrown%20up%20%3A-%3C%2FP%3E%3CUL%3E%3CLI%3Ethe%20same%20issue%20with%20preview%20not%20working%3C%2FLI%3E%3CLI%3Ein%20addition%2C%20scrolling%20through%20to%20change%20the%20photo%2Fvideo%20modes%20on%20the%20watch%20doesn't%20always%20get%20transmitted%20to%20the%20gopro.%20so%20the%20watch%20can%20show%20take%20a%20photo%2C%20you%20press%20it%20and%20it%20takes%20a%20video%3C%2FLI%3E%3C%2FUL%3E%3CP%3EI%20will%20keep%20on%20trying%20it%20out%20but%20it%20looks%20as%20if%20the%20phone%20part%20of%20the%20app%20is%20OK%20but%20the%20Watch%20part%20doesn't%20seem%20to%20be%20working%20properly.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUnfortunately%2C%20software%20bugs%2Ffaults%20seem%20to%20be%20quite%20common%20with%20GoPro%20recently%20and%20it's%20a%20shame%20as%20it%20lets%20down%20what%20could%20be%20a%20really%20good%20overall%20experience.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-61059%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-61059%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-61060%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-61060%22%20slang%3D%22en-US%22%3E%3CP%3EI%20removed%20and%20reinstalled%20the%20app%20on%20the%20watch%202%2C%20and%20now%20works%20well.%20Thank%20you%20for%20the%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65650%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65650%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20reinstall%20of%20the%20app%20on%20the%20watch%20(Series%201)%20solved%20the%20issue%20for%20me%20as%20well.%3C%2FP%3E%3CP%3EAwesome%20feature%20to%20have%20controls%20and%20preview%20on%20the%20watch!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-66579%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-66579%22%20slang%3D%22en-US%22%3EUpdateIt%20worked%20for%20one%20or%20two%20days%20and%20then%20it%20stopped%20working%20again%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-70353%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-70353%22%20slang%3D%22en-US%22%3E%3CP%3EI%E2%80%99m%20currently%20having%20the%20same%20issues%20with%20my%20Apple%20Watch%20Series%202%20and%20my%20Hero%206%20Black.%20Specifically%20the%20%E2%80%9CFrame%20Shot%E2%80%9D%20function%20to%20preview%20the%20live%20feed.%20I%20was%20able%20to%20use%20it%20with%20my%20Hero%204%20Silver%2C%20but%20now%20I%20get%20nothing.%20Just%20a%20moving%20loading%20dot%20and%20%E2%80%9Cstarting%20preview%E2%80%9D.%20This%20applies%20to%20all%20resolutions%20for%20video%20and%20stills.%20I%E2%80%99ve%20removed%20the%20GoPro%20app%20from%20the%20watch%20and%20added%20it%20back%20but%20I%E2%80%99m%20getting%20nothing.%20I%E2%80%99ve%20also%20totally%20reset%20my%20Apple%20Watch%2C%20and%20Hero%206%20both%20to%20factory%20settings%20and%20I%EF%B8%8F%20still%20just%20get%20the%20bouncing%20dots.%20I%EF%B8%8F%20can%20start%2Fstop%2Fcontrol%20the%20hero%206%2C%20but%20the%20frame%20shot%2Flive%20feed%20preview%20doesn%E2%80%99t%20work.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-134262%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-134262%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20problem%20here%2C%20Hero%206%20black%2C%20Apple%20Watch%202%20and%20iphone%207plus.%20No%20way%20to%20get%20preview.%20We%20may%20need%20an%20update%20of%20the%20app%20.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-165792%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-165792%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20having%20the%20same%20issue.%26nbsp%3B%20Very%20frustrating.%20I've%20uninstalled%2Finstalled%20the%20app%20more%20times%20than%20I%20care%20to%20count.%26nbsp%3B%20It%20usually%20works%20for%20a%20while%2C%20then%20stops.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESeems%20to%20work%20fine%20with%20the%20iPhone%207%2C%20but%20my%20Apple%20Watch%20series%203%20w%2Fcellular%20will%20not%20consistently%20connect%20for%20the%20preview.%26nbsp%3B%20It's%20very%20frustrating%20as%20I%20was%20looking%20forward%20to%20that%20feature%20when%20capturing%20video%20in%20the%20field.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hope%20there's%20an%20app%20update%20soon.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181185%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181185%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20now%20having%20this%20same%20problem%20on%20my%20GoPro%20Session5.%26nbsp%3B%20%26nbsp%3B%209%20months%20since%20the%20first%20time%20this%20is%20reported%20and%20not%20a%20peep%20out%20of%20GoPro..%26nbsp%3B%20%26nbsp%3BThat%20is%20a%20dissappointment.%26nbsp%3B%20%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181398%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181398%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62775%22%20target%3D%22_blank%22%3E%40toughoasis38228%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20been%20able%20to%20try%20out%20the%20recommended%20steps%20above%3F%20Also%20see%20of%20the%20steps%20to%20fix%20here%20will%20help%20resolve%20the%20issue.%20Alternatively%2C%20you%20can%20also%20get%20in%20touch%20with%20our%20Support%20team%20for%20a%20more%20personalized%20support.%20You%20can%20reach%20them%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181430%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181430%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20situation%20has%20not%20changed%20since%20my%20original%20post%20in%20August%20of%202017.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20deleted%20and%20downloaded%20both%20the%20GoPro%20app%20AND%20the%20watch%20app%20numerous%20times%20with%20exactly%20the%20same%20result%20.....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CUL%3E%3CLI%3EThe%20Gopro%20app%20on%20the%20phone%20works%20perfectly.%3C%2FLI%3E%3CLI%3Eafter%20deleting%20and%20reinstalling%20the%20app%20on%20the%20watch%2C%20it%20works%20initially%20(%20able%20to%20preview%20and%20change%20modes%20)%3C%2FLI%3E%3CLI%3EAfter%20a%20few%20days%2C%20when%20using%20it%20again%2C%20on%26nbsp%3Bthe%20watch%20app%20the%20preview%20function%20just%20displays%20a%20bouncing%20blue%20circle%20and%20never%20displays%20a%20preview%20although%20you%20can%20change%20modes%20-%20though%20even%20this%20is%20a%20bit%20glitchy%2C%20only%20changing%20down%20the%20modes%2C%20not%20back%20again%3C%2FLI%3E%3C%2FUL%3E%3CP%3EIt%20would%20seem%20that%20the%20connection%20between%26nbsp%3Bthe%20watch%20and%20the%20phone%20for%20this%20function%20fails%26nbsp%3Bafter%20one%20usage.%20This%20has%20not%20changed%20in%20any%20of%20the%20numerous%20updates%20despite%20me%20sending%20a%20bug%20message%20to%20the%26nbsp%3Btechnical%20team.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20pass%20this%20on%20to%20the%20software%20team%2C%20I'm%20sure%20one%20of%20them%20will%20have%20an%20Apple%20Watch%20available%20to%20check%20%2F%20test%20%2F%20update%20software%20%2F%20retest.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere's%20a%20lot%20of%20frustrated%20Gopro%2FWatch%20users%20out%20there%20who%20really%20want%20to%20get%20this%20part%20of%20the%20software%20working%20again%20as%20it's%20one%20of%20the%20(potentially)%20most%20awesome%20features%20og%20the%20GoPro%20ecosystem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro%20Session%205%20%2F%20iPhone%208%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-190223%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-190223%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9628%22%20target%3D%22_blank%22%3E%40jcd%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20sharing!%20I%20will%20pass%20this%20on%20to%20the%20team.%20Will%20keep%20you%20posted%20for%20updates.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%20Marius%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196680%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196680%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%26nbsp%3B%3C%2FP%3E%3CP%3ESimilar%20issue%20happens%20with%20my%20devices.%3C%2FP%3E%3CP%3EI%20have%20an%20iPhone%20X%20paired%20with%20GoPro%20Hero%204%20and%20live%20preview%20always%20fails.%3C%2FP%3E%3CP%3EBut%20worst%20than%20that%20is%20an%20existing%20bug%20when%20changing%20the%20shooting%20modes%3A%3C%2FP%3E%3CP%3E-%20Pair%20iPhone%20%2B%20GoPro%20with%20wifi%3C%2FP%3E%3CP%3E-%20Turn%20on%20GoPro%20Apple%20Watch%20App%3C%2FP%3E%3CP%3E-%20(BUG)%20scroll%20to%20VIDEO%20mode%20and%20you%20cannot%20select%20anymore%20Photo%20Mode%3C%2FP%3E%3CP%3E-%20shutdown%20GoPro%20Apple%20Watch%20App%3C%2FP%3E%3CP%3E-%20Turn%20on%20GoPro%20Apple%20Watch%20App%20(again)%3C%2FP%3E%3CP%3E-%20(BUG)%20scroll%20to%20ANY%20other%20mode%20(excluding%20VIDEO)%20and%20you%20can%20now%20select%20Photo%20Mode%20but%20never%20again%20VIDEO%20mode!%3C%2FP%3E%3CP%3ESeems%20that%20there%20is%20a%20bug%20while%20calculating%20the%20indexes%20of%20the%20menus!%3C%2FP%3E%3CP%3EWould%20be%20awesome%20if%20you%20could%20have%20this%20fixed.%20It%20is%20really%20a%20shame%20to%20not%20trust%20on%20the%20GoPro%20Apple%20Watch%20App%20while%20scrolling%20(because%20if%20I%20am%20remotely%20changing%20the%20modes%20I%20never%20now%20which%20one%20is%20really%20on)%2C%20and%20have%20it%20as%20a%20useless%20app!%20%3D%2F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hope%20this%20helps.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELooking%20forward%20to%20hear%20from%20GoPro%20team.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-198615%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-198615%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20sharing%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F64991%22%20target%3D%22_blank%22%3E%40coolmesa28616%3C%2FA%3E.%20We%20are%20still%20waiting%20for%20an%20update%20from%20the%20team%20but%20we%20will%20keep%20you%20posted%20for%20updates.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-226812%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-226812%22%20slang%3D%22en-US%22%3E%3CP%3EThree%20months%20on%20and%20several%20updates%20to%20the%20app%20and%20STILL%20cannot%20preview%20video%20or%20photo%20on%20the%20watch%20app.%20It's%20now%20a%20year%20since%20the%20issue%20was%20reported%20-%20Happy%20Birthday%20!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPLEASE%2C%20PLEASE%2C%20can%20someone%20in%20the%20software%20team%20either%20get%20it%20working%20or%20at%20least%20be%20honest%20and%20remove%20the%20watch%20part%20of%20the%20app.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECome%20on%20guys%2C%20your%20hardware%20is%20incredible%20but%20your%20software%20is%20letting%20you%20down.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-238860%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-238860%22%20slang%3D%22en-US%22%3E%3CP%3EUnable%20to%20Preview%2FFrame%20Shot.%20I%20do%20have%20the%20ability%20to%20take%20photos%2Fvideos%2Fbursts%20from%20the%20watch.%26nbsp%3B%20I%20am%20able%20to%20see%20a%20preview%20on%20my%20Iphone%20X.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%20the%20fixes%20that%20I%20have%20read%20about%20on%20this%20forum%20and%20on%20the%20GoPro%20help%20page.%26nbsp%3B%20Waiting%20to%20see%20when%20this%20might%20get%20fixed.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-238893%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-238893%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75224%22%20target%3D%22_blank%22%3E%40rnursula%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe'll%20keep%20you%20posted%20as%20soon%20as%20we%20receive%20an%20update%20about%26nbsp%3B%20this.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-249769%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249769%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20experienced%20the%20same%2C%20my%20hero%207%20black%20(version%201.51)%20with%20my%20iPhone%20X%20working%20fine%20(preview%20video).%20However%2C%20i%20am%20not%20able%20to%20preview%20video%20on%20my%20Apple%20watch%203.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251295%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251295%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77451%22%20target%3D%22_blank%22%3E%40cheungbut%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20go%20over%20these%20steps%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EMake%20sure%20the%20user%20your%20iPhone%20is%26nbsp%3Bconnected%20to%20the%20camera's%20Wi-Fi%20network%3C%2FLI%3E%0A%20%3CLI%3EMake%20sure%20the%20Apple%20Watch%20%26amp%3B%20Phone%20are%20communicating%20to%20each%20other%3CUL%3E%0A%20%20%3CLI%3EThe%20Apple%20Watch%20has%20a%20maximum%20range%20~330ft%2C%20keep%20in%20mind%20that%20this%20will%20be%20affected%20by%20wireless%20interference%3C%2FLI%3E%0A%20%20%3CLI%3EThe%20GoPro%20needs%20to%20be%20within%2035-50ft%20of%20the%20iPhone%3C%2FLI%3E%0A%20%3C%2FUL%3E%0A%20%3C%2FLI%3E%0A%20%3CLI%3EForce%20Close%20the%20Watch%20App%3CUL%3E%0A%20%20%3CLI%3EOpen%20the%20GoPro%20App%20on%20the%20Apple%20Watch%3C%2FLI%3E%0A%20%20%3CLI%3EHold%20the%20side%20button%20down%20until%20the%20power%20off%20screen%20appears%3C%2FLI%3E%0A%20%20%3CLI%3EPress%20%26amp%3B%20hold%20the%20side%20button%20again%20and%20the%20app%20will%20force%20close%3C%2FLI%3E%0A%20%20%3CLI%3ERelaunch%20the%20GoPro%20App%20on%20the%20watch%3C%2FLI%3E%0A%20%3C%2FUL%3E%0A%20%3C%2FLI%3E%0A%20%3CLI%3EToggle%20Airplane%20mode%20On%2FOff%20on%20the%20iPhone%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EIf%20the%20above%20did%20not%20allow%20you%20get%20the%20GoPro%20App%20working%20on%20your%20Apple%20Watch%2C%20we'd%20recommend%20running%20through%20a%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EWi-Fi%20reset%3C%2FA%3E%20on%20your%20camera.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20all%20else%20fails%2C%20please%20reach%20out%20to%20our%20Support%20Team%20to%20isolate%20this%20further.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256147%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256147%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%3C%2FP%3E%3CP%3Enot%20work%20on%20watch%20series%204%20with%20iphone%20xs%20and%20gopro%207%20black%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256232%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256232%22%20slang%3D%22en-US%22%3E%3CP%3EDespite%20many%20updates%20and%20promises%20from%20the%20GoPro%20Team%20here%20to%20pass%20on%20to%20the%20development%20team%20and%20any%20number%20of%20%22suggestions%22%20on%20how%20to%20fix%20it%2C%20everyone%20who%20has%20posted%20here%20can%20confirm%20that%20the%20watch%20part%20of%20the%20app%20DOES%20NOT%20WORK%20properly..........%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20situation%20has%20not%20changed%20since%20my%20original%20post%20on%20the%20issue%20in%20August%20of%202017%20(%2015%20months%20ago%20!%20)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20deleted%20and%20downloaded%20both%20the%20GoPro%20app%20AND%20the%20watch%20app%20numerous%20times%20with%20exactly%20the%20same%20result%20.....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CUL%3E%3CLI%3EThe%20Gopro%20app%20on%20the%20phone%20%3CSTRONG%3Eworks%20perfectly%3C%2FSTRONG%3E.%3C%2FLI%3E%3CLI%3Eafter%20deleting%20and%20reinstalling%20the%20app%20on%20the%20watch%2C%20it%20works%20%3CSTRONG%3Einitially%3C%2FSTRONG%3E%20(%20able%20to%20preview%20and%20change%20modes%20)%3C%2FLI%3E%3CLI%3EAfter%20a%20few%20days%2C%20when%20using%20it%20again%2C%20on%26nbsp%3Bthe%20watch%20app%20the%20preview%20function%20just%20displays%20a%20bouncing%20blue%20circle%20and%20%3CSTRONG%3Enever%20displays%20a%20preview%3C%2FSTRONG%3E%20although%20you%20can%20change%20modes%20-%20though%20even%20this%20is%20a%20bit%20glitchy%2C%20only%20changing%20down%20the%20modes%2C%20not%20back%20again%3C%2FLI%3E%3C%2FUL%3E%3CP%3EIt%20would%20seem%20that%20the%20connection%20between%26nbsp%3Bthe%20watch%20and%20the%20phone%20for%20this%20function%20fails%26nbsp%3Bafter%20one%20usage.%20This%20has%20not%20changed%20in%20any%20of%20the%20numerous%20updates%20despite%20me%20sending%20a%20bug%20message%20to%20the%26nbsp%3Btechnical%20team.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20pass%20this%20on%20to%20the%20software%20team%2C%20I'm%20sure%20one%20of%20them%20will%20have%20an%20Apple%20Watch%20available%20to%20check%20%2F%20test%20%2F%20update%20software%20%2F%20retest.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere's%20a%20lot%20of%20frustrated%20Gopro%2FWatch%20users%20out%20there%20who%20really%20want%20to%20get%20this%20part%20of%20the%20software%20working%20again%20as%20it's%20one%20of%20the%20(potentially)%20most%20awesome%20features%20of%20the%20GoPro%20ecosystem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro%20Session%205%20%2F%20iPhone%208%20%2F%20Apple%20Watch%202%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256268%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256268%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68693%22%20target%3D%22_blank%22%3E%40wingkith37360%3C%2FA%3E%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9628%22%20target%3D%22_blank%22%3E%40jcd%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20help%20me%20out%20with%20the%20following%20information%3A%3C%2FP%3E%0A%0A%3CUL%3E%0A%20%3CLI%3EiOS%20Version%3C%2FLI%3E%0A%20%3CLI%3EWatchOS%20Version%3C%2FLI%3E%0A%20%3CLI%3EGoPro%20App%20Version%3C%2FLI%3E%0A%3C%2FUL%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256278%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256278%22%20slang%3D%22en-US%22%3E%3CP%3EIOS%2011.3.1%20(15E302)%3C%2FP%3E%3CP%3EGoPro%205.0.1%3C%2FP%3E%3CP%3EWatch%204.2.3%20(15S600b)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256413%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256413%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%26nbsp%3Bhere%20is%20requested%20info%20........%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIOS%20version%2012.1%20(%20was%2012.0.1%20until%20yesterday%20)%3C%2FP%3E%3CP%3EWatch%20OS%20version%205.01%3C%2FP%3E%3CP%3ESession%205%20firmware%20version%2002.51%3C%2FP%3E%3CP%3EGoPro%20app%20version%205.01%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EApple%20Watch%202%20%2F%20iPhone%208%20%2F%20Session%205%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256619%22%20slang%3D%22en-US%22%3ERe%3A%20cannot%20preview%20video%20or%20photo%20on%20my%20apple%20watch%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256619%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75224%22%20target%3D%22_blank%22%3E%40rnursula%3C%2FA%3E%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9628%22%20target%3D%22_blank%22%3E%40jcd%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%20for%20sharing%20the%20infromation.%3C%2FP%3E%0A%0A%3CP%3EI'll%20have%20this%20passed%20along%20to%20the%20team%20in%20charge%2C%3C%2FP%3E%0A%0A%3CP%3EWe'll%20get%20this%20post%20updated%20once%20we%20have%20additional%20information.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 10,213

Re: cannot preview video or photo on my apple watch

 

Hi @wingkith37360 @jcd

 

Please help me out with the following information:

  • iOS Version
  • WatchOS Version
  • GoPro App Version

Thanks!
Ej

Sightseer
Posts: 2

Re: cannot preview video or photo on my apple watch

IOS 11.3.1 (15E302)

GoPro 5.0.1

Watch 4.2.3 (15S600b)

Nomad jcd
Nomad
Posts: 44

Re: cannot preview video or photo on my apple watch

@aragon1006 here is requested info ........

 

IOS version 12.1 ( was 12.0.1 until yesterday )

Watch OS version 5.01

Session 5 firmware version 02.51

GoPro app version 5.01

 

Apple Watch 2 / iPhone 8 / Session 5

Highlighted
GoPro
Posts: 10,213

Re: cannot preview video or photo on my apple watch

 

Hi @rnursula @jcd

 

Thanks for sharing the infromation.

I'll have this passed along to the team in charge,

We'll get this post updated once we have additional information.

 

Regards,

Ej