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Tourist
Posts: 2

cannot pair my gopro 6 black with the app

I have spent an entire afternoon trying to get my new go pro to pair with the app which I down loaded today. will not do it. the camera name and password shos up but the app keeps saying it cannot find the camera. when I open my blue tooth it shows go pro and i pair it. But theres no way i can get any further than that. app keeps saying cannot find camera. so agreevating as I have a trip tomorrow for which I bought the camera.

 

GoPro
Posts: 6,774

Re: cannot pair my gopro 6 black with the app

Hello @bluewave83375

 

Try the following steps: 

  • Delete the Bluetooth ID from your device settings
  • Remove the camera from the menu in the GoPro App 
  • Forget the Wi-Fi on your mobile device 
  • Reset the Wi-Fi on our camera 
  • Lower the Wi-Fi band setting on your camera (HERO6 and Fusion only)

Details on these steps are discussed here. Let us know how it works out. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: cannot pair my gopro 6 black with the app

Did all of the above. Many times. Problem persists. Althiough App shows that Hero6XXXXXX is connected, when anything is tapped, it shows "trying to connect"and then it times out.

 

GoPro
Posts: 6,774

Re: cannot pair my gopro 6 black with the app

Hello @snowypike04303

 

Thank you for the feedback. Which phone model are you using? We have recently observed that those using phone models with Android 9 (pie) are having trouble with connecting to the app but this is set to be resolved by a future update. If this is not the case with your phone though, let our Support team help. You can reach them via phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 2

Re: cannot pair my gopro 6 black with the app

It is a Nokia 7 with Android 8.1.0

GoPro
Posts: 6,774

Re: cannot pair my gopro 6 black with the app

Glad to hear back from you, @snowypike04303 . Have you been able to try the pairing process with your phone in Airplane mode?