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07-30-2019 06:28 AM
cannot contact customer service
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Could someone from GoPro contact me? The chat is never available. The German and Austrian numbers are not working either.
07-30-2019 07:44 AM
Re: cannot contact customer service
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Hi @dianal235
Sorry if you are having troubles getting through. How can we be of assistance?
Try selecting US-English when initiating a chat session.
Let us know how it goes.
Thanks!
Ej
07-30-2019 10:30 AM
Re: cannot contact customer service
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07-30-2019 10:43 AM
Re: cannot contact customer service
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Hi @dianal235
Were you able to get a case created for your concern?
Have you tried using other browsers when using the chat option?
Make sure that the pop-up blocker is off.
Thanks!
Ej
07-30-2019 11:18 AM
Re: cannot contact customer service
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Hi Ej,
Yes, the pop-up blocker is off. The issue with not being able to fill in the fields in the Google Browser still exists. For that, I still have no solution. When I talked to your colleagues, I had other issues to solve.
But I tried the chat on my laptop using Firefox and it works there.
If you have further tips for fixing the chat for Google, I would appreciate it. But I'm fine with using it in Firefox instead.
Thanks,
Diana