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Tourist
Posts: 3

cannot contact customer service

Could someone from GoPro contact me? The chat is never available. The German and Austrian numbers are not working either. 

GoPro
Posts: 10,603

Re: cannot contact customer service

Hi @dianal235

 

 

Sorry if you are having troubles getting through. How can we be of assistance?

Try selecting US-English when initiating a chat session.

Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: cannot contact customer service

Thank you for the quick response. Yes, indeed. On the phone, this option worked. Since then, I talked to your colleagues on the phone using the chat function. But on the computer, it still doesn't work. First, the live chat window pops up. Then, I have undefined written in all the fields and I cannot change them. This way I cannot submit any message to start the chat.
GoPro
Posts: 10,603

Re: cannot contact customer service

Hi @dianal235

 

Were you able to get a case created for your concern?

Have you tried using other browsers when using the chat option?

Make sure that the pop-up blocker is off.

 

Thanks!
Ej

Tourist
Posts: 3

Re: cannot contact customer service

Hi Ej,

 

Yes, the pop-up blocker is off. The issue with not being able to fill in the fields in the Google Browser still exists. For that, I still have no solution.  When I talked to your colleagues, I had other issues to solve. 

 

But I tried the chat on my laptop using Firefox and it works there. 

 

If you have further tips for fixing the chat for Google, I would appreciate it. But I'm fine with using it in Firefox instead.

 

Thanks,

Diana