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Sightseer
Posts: 3

can’t connect my hero 2018

[ New ]
please help I have issues with connecting my camera to iOS 13.1.2 my app is updated as well but still not working please do something guys

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GoPro
Posts: 12,917

Re: can’t connect my hero 2018

[ New ]

@loyaldawn26426, sorry to hear about the trouble. An update for the GoPro App (v6.1) has been recently released. Please ensure to have the latest version of the app and iOS on your phone installed. Then have your mobile device restarted before attempting to pair the camera with the app again.

 

If the issue persists, there are some troubleshooting suggestions here https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the issue.

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All Replies
GoPro
Posts: 12,917

Re: can’t connect my hero 2018

[ New ]

@loyaldawn26426, sorry to hear about the trouble. An update for the GoPro App (v6.1) has been recently released. Please ensure to have the latest version of the app and iOS on your phone installed. Then have your mobile device restarted before attempting to pair the camera with the app again.

 

If the issue persists, there are some troubleshooting suggestions here https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the issue.