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Tourist
Posts: 1

black screen on iPhone for 360° video

[ New ]

I have called customer support twice with no resolution.  The two reps I spoke with acted like they weren't even aware the 360 video was compatible with the iPhone, which I know it is.  I have a MAX with the lastest firmware and an iPhone 12 Pro with the latest iOS, 14.3.  When playing 360 video in the GoPro App, I only see black video but I do hear the audio.  

 

To resolve I've tried restarting my iPhone, uninstalling and reinstalling the GoPro App, changing the 360 video resolution on the MAX, re-formatting the SD in the MAX, successfully verifiying that the 360 works okay on my iMac, iPad, and the MAX itself.

 

I have read on another thread that resetting all settings on the iPhone should resolve the issue, but I have a significant amount of custom settings on my iPhone and find that undesireable to say the least.

 

Any other ideas?  Thanks in advance.

GoPro
Posts: 3,163

Re: black screen on iPhone for 360° video

[ New ]
Hi @agileapex07418

I'm sorry about your issue but as you said, the only fix we have is the following


IPHONE 11

GoPro Max - black screen on iPhone for 360° videos
Options

iPhone / iPad
Settings > General > Reset > Reset All Settings

SOLVES THE FOLLOWING ISSUE
 
****************************
Gopro Max/Fusion
360 Video
Preview Camera Content or Imported Video to the iPhone/iPad
BLACK VIDEO SCREEN / AUDIO OK


This has been reported by several users who were facing this issue.
I understand this is annoying :( sorry about that.