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Tourist
Posts: 4

apparemment je ne peux installer l'application gopro sur mon samsung s4

[ New ]

Bonjour.

Je ne peux pas installer l'application gopro sur mon samsung galaxy s4 !

GoPro
Posts: 24,297

Re: apparemment je ne peux installer l'application gopro sur mon samsung s4

[ New ]

 

Hi @erwanl48636

 

Is it just the first time you are installing the app or have you had it before?

Where are you currently located?

Are you getting an error message?

 

Thanks!

Ej

Tourist
Posts: 4

Re: apparemment je ne peux installer l'application gopro sur mon samsung s4

[ New ]

Thanks for your reply. Yes it's the first time I try to install the app because it's a christmas present.

I'm located in French Alps and the message error is "Votre appareil n'est pas compatible avec cette version" ie "Your device isn't compatible with this version".

My smartphone is a Samsung Galaxy S4. It's system is updated.

Thanks in advance for your help.

 

GoPro
Posts: 24,297

Re: apparemment je ne peux installer l'application gopro sur mon samsung s4

[ New ]

 

Thanks for posting back @erwanl48636

 

What is the Android version installed on your S4?

 

As listed on the app information, this app requires 6.0 or higher.

 

Regards,

Ej

 

Tourist
Posts: 4

Re: apparemment je ne peux installer l'application gopro sur mon samsung s4

[ New ]

Thanks for your answer aragon1006.

I have the 5.0.1 version... so that, I'm afraid I couldn't use the app services.

Except if you have a miracle solution...

Thanks in advance.

Regards.

Erwan

Tourist
Posts: 4

Re: apparemment je ne peux installer l'application gopro sur mon samsung s4

[ New ]
Il ne m'est pas non plus possible d'installer l'application sur mon PC sous Windows 10. C'est franchement se moquer du monde ! 😠
GoPro
Posts: 24,297

Re: apparemment je ne peux installer l'application gopro sur mon samsung s4

[ New ]

 

Hi @erwanl48636

 

You may want to copy the files using an SD adapter instead.

  • Press Windows Key+E to open File Explorer. Your SD card will be on the left sidebar under the "This PC" section.
  • Double-click on your SD card, and you should see two folders: DCIM and MISC.  
  • Now double-click on the DCIM folder.  In that, you'll see a folder named 100GOPRO.  (Note - if you took more than 9999 pictures or videos, you'll see 101GOPRO, 102GOPRO, 103GOPRO, etc. folders).
  • From there you can drag & drop the files from your SD card to your computer.

Thanks!

Ej