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Tourist
Posts: 2

appairage samsung a12 et gopro 7 silver impossible

[ New ]
impossible de faire l appairage bleutooth.
Le WiFi fonctionne en 2.4 g mais impossible d aller plus loin
GoPro
Posts: 28,512

Re: appairage samsung a12 et gopro 7 silver impossible

[ New ]

Hi @stoutapex8640

 

Do you have the camera and the app up to date?

Try manually connecting to the camera's Wi-Fi network from your phone’s Wi-Fi settings. You can find the password by putting the camera in pairing mode, then hitting the Info button on the camera. 

You may also check GoPro Quik: Troubleshoot Connectivity Issues

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: appairage samsung a12 et gopro 7 silver impossible

[ New ]

j ai tester toutes les manipulation inscrit dans GoPro Quik: Troubleshoot Connectivity Issues mais rien n'y fait.

J'ai tester avec un autre telephone Apple  ' IOS' et ca fonctionne.

Mon telephonne a divers elements appairé en bleutooth est ca fonctionne sauf avec la camera.

Message d'erreur " l'association avec votre l'appareil GP6364 est impossible.Assurez vous qu'il est prêt pour l'association."

 

Merci

GoPro
Posts: 14,857

Re: appairage samsung a12 et gopro 7 silver impossible

[ New ]

@stoutapex8640, you can try to reset your camera’s Wi-Fi settings following the instructions here: https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276

 

Then I have a few troubleshooting suggestions that will help: 

  1. Restart your mobile device. 
  2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
  4. Remove your camera entry from the GoPro Quik's history. 
    • Android: Open GoPro Quik. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro Quik. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  5. If using an Android device, clear the cache for the GoPro Quik in your device's settings under the "Applications" section. 
  6. Kill the app and relaunch it. 
  7. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
  8. Now, put the camera in pairing mode. 
  9. Open the GoPro Quik on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
    • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
  10. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set.