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Sightseer
Posts: 1
Accepted Solution

app automatically closes when I try to edit or create new video

The app closes automatically when I try to edit or create new video.
Already deleted the cache, restarted the phone and does not work.
My phone and a galaxy A9

 


Accepted Solutions
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GoPro
Posts: 12,402

Re: app automatically closes when I try to edit or create new video

Hello @loyallift70. Have you tried creating an entirely new video within Quik app itself? See if crash will still happen, and also check if it matters where the photos and videos are sourced from, and if the music added to the edit has an effect. Let us know what you find out. Thanks!

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All Replies
Highlighted
GoPro
Posts: 12,402

Re: app automatically closes when I try to edit or create new video

Hello @loyallift70. Have you tried creating an entirely new video within Quik app itself? See if crash will still happen, and also check if it matters where the photos and videos are sourced from, and if the music added to the edit has an effect. Let us know what you find out. Thanks!